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Boosting Call Center Productivity: A browser-based interface is simplifying data gathering for...

When Blue Cross Blue Shield of South Carolina wanted to streamline its call center operations to improve productivity, it did not re-invent the technological wheel. Instead, the Columbia, South Carolina-based insurer implemented state-of-the-art software to leverage its existing IT systems.

The intuitive, single browser-based interface simplifies data gathering and interpretation for its more than 350 customer service representatives.

"We found it took a lot of time and money to adequately train customer service reps on how to access data from all our differ

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