NEXCOM's Customer Satisfaction Index score remains strong.(News You Can Use)(Brief Article)

VIRGINIA BEACH, Va. (NNS) -- The Navy Exchange Service Command (NEXCOM) received high marks for customer service in the 2003 Customer Service Index scores.

Each year, NEXCOM surveys its customers to determine how satisfied they are in a variety of areas, including pricing, merchandise availability, savings, and store policies and procedures. The Customer Satisfaction Index scores for last year remained high at 76, keeping NEXCOM 15 points above its base line established in 1998.

"According to the American Customer Satisfaction Index, the retail industry sati