- Providing quality Web-based customer
service.
Companies around the globe need to address the changing face of customer service. With customers expecting instant gratification from the Web, every company is faced with the challenge and the opportunity to provide customers with a less expensive alternative to person-to-person, or "live," contact. ********** With a host of Internet ......
- Kanisa announces availability of
Kanisa5.
Kanisa Inc., a provider of knowledge-empowered customer service applications, has announced the general availability of Kanisa5, the newest version of the company's application suite designed to increase agent productivity, reduce incident volume and improve satisfaction. The Kanisa5 release is highlighted by due new release of Kanisa Support Center, an agent-facing ......
- The art of customer service: it takes more than a
friendly presence for finance staff to provide excellent customer
service. Here, healthcare providers and thought leaders share strategies
for improving...
[ILLUSTRATION OMITTED] Three years ago, the University of Pittsburgh Medical Center took a close look at its training program for finance employees and realized it was missing one critical element. UPMC's finance employees were well versed in "Insurance 101" and how to use systems for billing, registration, scheduling, and ......
- Study: companies strain to service
employees.
Large organizations are increasingly finding revenue, productivity and innovation are at stake based on how effectively they help their employees use technology and fix it when it breaks, according to a Unisys Corp. study of end-user technology service practices at about 250 North American organizations. This comes despite the ......
- Improving customer loyalty through proactive
communications.
"Improving customer loyalty" has been the traditional mantra of the call center since inception. As economic and regulatory pressures continue to squeeze the enterprise, however, the need to ensure customer satisfaction has reached a tipping point and has made the art of customer communications a tenuous proposition. Too often, customer ......
- Genesys announces Genesys Express
3.0.
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, recently announced the launch of Genesys Express 3.0, an enhanced version of its pre-packaged customer service software offering for mid-sized contact centers. Building on its core functionality, Genesys Express 3.0 was designed to help further reduce the total cost of ownership for ......
- MeetICP customer demands in the
e-age.
Savvy Internet customers require instant access and 'round-the-clock care. At one time, integrated communications providers (ICPs) stayed competitive using billing software that allowed them to bill for bundles of services aggregated on one easy-to-read invoice. Then, in an effort to reduce churn, they relied on billing software that also provided ......