Small Business Resources, Business Advice and Forms from AllBusiness.com

Answering the call: Latin America finds a thriving business providing customer support to the...

By Brown, Greg; Goodman, Joshua; Love, Elizabeth; Thompson, Andrew
Publication: Latin Trade
Date: Wednesday, January 1 2003

Fielding angry phone calls from frustrated software buyers is not exactly a college graduate's dream job. But in Argentina, where unemployment is running at a record 22%, steady work, menial as it may seem, is fantasy enough.

Tough times keep Norberto Varas busy. The CEO of Teleperformance Argentina is constantly on the road trying to convince clients like software giant Microsoft in the United States and telecom Tele2 in Spain that Argentina's economic penuries are their competitive advantage. Varas wishes that his native country's economic crisis hadn't proven such a

In addition, make sure to read these premium articles also available with your free trial:

T T T
art_print Printart_email Email 16x16-digg-guy  Digg It delicious-small  del.icio.us

Related Resources

Free AllBusiness Articles

Video

Business Guides

Forms

Blogs

  • Customer Service Experience
    • Your relationship with your customers will make or break your business. Read up on how to improve your customer service, and see how other companies succeed or fail at this vital element of business.
  • Call Centers: Those who Wish to Work at Home May Be in Luck Soon
    • Call centers are finding that customer satisfaction overrules the cheap labor that can be found when outsourcing these jobs overseas. In a new move to increase customer satisfaction companies are looking to bring these jobs back home-which is great news for those who wish to work out of the home.
  • Short Attention Span Posting
    • "CAM"?? Them, Don´t Scam Them! Tuesday, I attended a customer service training at our in-bound call center. Even if you don´t work in a call center environment, you can use these tips. When a customer states a need, use the CAM system. C = Clarify the question; repeat it ......
  • Call Center Agent as Home-Based Business?
    • More and more businesses are outsourcing their phone support staff in order to cut costs. They don't always outsource offshore to places like India. Often large companies and even smaller businesses outsource this service to domestic home based agents, known as "call center agents". In this arrangement, the home based ......
  • All Bloggers

Buyers Guides

Podcast

Related Topics
Tools

Sponsored Links

Site Map | Contact Us | FAQs | About Us | Media Kit | Reprints | RSS Directory | Sign Up for Free Newsletters | Disclosure Policy

Copyright © 1999 - 2008 AllBusiness.com, Inc. All rights reserved.
No part of this content or the data or information included therein may be reproduced,
republished or redistributed without the prior written consent of AllBusiness.com.
Use of this site is governed by our Copyright and Intellectual Property Policy, Terms of Use Agreement and Privacy Policy.

Get In-Depth Company Information from Hoover's | Buy a D&B Credit Report | What is in Your Company's D&B Credit Report? | Article Archives
Online Business Database | Online Business Information | Email Marketing Lists | Sales and Marketing Solutions | Business Mailing Lists
Information and opinions on AllBusiness.com solely represent the thoughts and opinions of the authors and are not endorsed by, or reflect the beliefs of,
AllBusiness.com, its parent company D&B, and its affiliates.