Banks and shared services.(Efficienet Business Architecture)

In their quest to improve customer service and profitability banks are increasingly turning to shared services.

A recent survey by the Bywater Group of 200 European companies found that 90 per cent are already using shared services or are planning to do so. Yet research by ATKearney shows that all too often expectations such as lower costs and performance improvements are not achieved. So is the concept of shared services just the latest management fad?

This article examines the history of shared services in banking, explores the reasons for the current popu