LivePerson Signs Tickets.com, PC Flowers&Gifts.comand NextCard for Live Customer Service.

NEW YORK--(BUSINESS WIRE)--July 6, 1999--

Addition Expands LivePerson's Client Base to More Than

80 Leading Web Sites

LivePerson, Inc. (www.liveperson.com) today announced that Tickets.com, PC Flowers&Gifts.com, and NextCard will be integrating LivePerson's online customer

service solution into their existing Web sites. The adoption of LivePerson's technology enables customer service representatives from these three sites to engage in real-time dialogue with consumers, thereby improving both the simplicity and the effectiveness of each site. The addition of these clients highlights LivePerson's ability to provide these highly trafficked e-commerce sites with an immediate and innovative solution to their customer service needs.

LivePerson's outsourced technology allows visitors to Web sites to engage in real-time text conversations with customer service representatives, providing consumers with a secure, Web-based forum for questions and assistance. By providing Web sites with the ability to directly interact with their customers at the point-of-sale, LivePerson enables these sites to increase average order sizes, online conversion and customer retention rates. Furthermore, LivePerson is the most cost-effective, live customer service solution available, as it significantly reduces telephony charges and requires no hardware or software installation.

"By adding a human element to Internet customer service LivePerson is successfully helping Web businesses serve their customers and increase sales," commented Robert LoCascio, CEO of LivePerson. "The addition of Tickets.com, PC Flowers&Gifts.com and NextCard to our growing client roster is indicative of the industry's growing need for live, real-time customer service."

LivePerson's turnkey service solution helps Web businesses in several categories. E-commerce companies like Tickets.com and PC Flowers&Gifts.com utilize LivePerson to increase sales and decrease abandoned shopping carts. In addition, online finance companies like NextCard enjoy increased conversion rates thanks to LivePerson's ability to immediately address customer questions relating to financial products.

The addition of these highly visible Web businesses positions the company as the most rapidly expanding force in live online customer service. These new clients further strengthen LivePerson's extensive client base which currently includes FragranceCounter.com, NationsBank's Carfinance.com, Find SVP, 9Net Avenue, and 1800DayTrade.com.

About LivePerson

With headquarters in New York City, LivePerson is a privately held, venture-backed company whose mission is to bring dependable, real-time customer service to the e-commerce marketplace. Founded in 1998, the company's initial financing was led by Dawntreader, and included FGII, Sterling Payot, and Silicon Alley Venture Partners. Additional financing was provided by Allen & Company, Sculley Brothers, and Alan Braverman.