Exante Health, Inc. Introduces Calculator forEstimating ROI on Web-based Customer Service for...

Health/Medical Writers

DENVER--(BW HealthWire)--Sept. 8, 2000

Exante Health, Inc.

Implementing Web-based Customer Service Can Return up to

1000% In 5 Years

Exante Health, Inc., today announced the availability of an ROI calculator that can be used

The Exante ROI calculator analyzes data on variables relevant to the healthcare payer industry -- including number of members, growth rate, volume and type of customer service contacts, customer retention, physician roster, and client data - and produces estimates of the potential return on implementation of integrated Web-enabled customer service functionality.

Pete Biagioni, Exante president commented: "We all see the various generic estimates floating around in the press of how Internet capabilities for customer service can make businesses healthier. Exante's ROI calculator is specific to the healthcare payer industry. This group, as a whole, has been slow to evolve their businesses to the Internet and e-commerce. I believe that projected ROI, as computed by the Exante ROI calculator, will make it clear that anyone who's serious about being competitive in the healthcare payer industry cannot afford to wait to move to the Web. We've calculated a potential return as high as 1000% in 5 years for some customer scenarios, with investment payback periods of less than six months. Additional payback is possible by implementing our e-commerce offerings, but these numbers are not currently included in our model."

One outcome of implementing Web-enabled customer service is a decreased number of calls to the call center. According to Forrester Research, giving customers the opportunity to self-service over the Web can reduce the cost of a customer contact from $7.00 to sixty cents. A University of Wisconsin/Wisconsin Health Information Network study reported savings of $7.72 per contact when an interaction was initiated over the Web, as compared to the telephone. Other savings include reduced mailing costs and reduced enrollment costs. Using Exante's ROI calculator, health care payers can estimate the total return on adoption of Internet-based customer service.

To receive a free copy of the Exante ROI calculator, contact Pete Biagioni at 703-351-9148 or pete.biagioni@exantehealth.com.

About Exante Health, Inc.

Exante Health, Inc. makes and sells Web-based software products that provide customer service and e-commerce capabilities to healthcare payers, including HMOs, PPOs, carve-outs, PHOs, TPAs and self-administered plans. Founded in 1998, Exante Health is a total solutions provider, offering ExanteWeb(TM), a suite of innovative web-based health plan administration, customer service and e-commerce products for healthcare payers; Application Service Provider (ASP) services; and consulting to small and mid-sized healthcare payer organizations. Exante Web products are licensed to clients such as Resource Management Information Systems, Inc. (RIMS), Health2Health.com, and CompDent Corporation. Headquartered in Denver, CO, the Company has offices in Washington, DC and Chicago, IL. For more information, visit www.exantehealth.com or call (703) 351-9148.