Tridia Corporation Launches TridiaVNC Web Site atO'Reilly Open Source Software Convention.

Business Editors

KENNESAW, Ga. & MONTEREY, Calif.--(BUSINESS WIRE)--July 19, 2000

Free 30-Day Access Offered To Online Virtual Network Computing

Support Resources

Tridia Corporation, a leader in eSupport technologies, today announced the launch of its

new Web site, www.tridiavnc.com, at the O'Reilly Open Source Software Convention in Monterey, California. To promote the TridiaVNC(TM) Web site's launch, Tridia is offering a free 30-day access to online virtual network computing (VNC) support resources. Tridiavnc.com is dedicated to providing a wide array of VNC support resources to TridiaVNC users. TridiaVNC is cross-platform, open source remote control software for system administrators, help desk managers, and MIS directors who need a better way to solve user support and system problems within heterogeneous environments.

TridiaVNC provides cross-platform support functionality from a single open source product. This open source model gives users the freedom to customize, integrate and enhance TridiaVNC to meet their specific needs. However there are inherent risks in using open source products, such as lack of comprehensive support. Tridia's new site, www.tridiavnc.com, takes the risk out of deploying TridiaVNC by providing users the online support they need.

"Tridiavnc.com is the first Web site that provides a comprehensive set of products and services for the VNC user," states Mr. Vince Frese, Tridia's CEO. "We are excited to be taking the lead role in providing a Web site that allows users to deploy VNC with confidence."

Features of www.tridiavnc.com

The site provides a wide variety of educational information and free support resources for the TridiaVNC community. Users will find the TridiaVNC software freely available for download. For those unaware of the many uses of TridiaVNC, solution scenarios describe how deploying TridiaVNC can make the user's life easier. Links are available for the TridiaVNC source code, as well as to other open source projects. For interactive, peer-to-peer support and networking, users are encouraged to join the TridiaVNC mail list and search the TridiaVNC mailing list archives.

In addition, paid support is readily available. Per incident and multi-incident support contracts may be purchased online and tech support cases may be opened and monitored via the web. Online Access, an online subscriber support service available for purchase via www.tridiavnc.com, is the perfect support solution for do-it-yourselfers. This yearly subscription opens the door to all online documentation and support information. Online Access provides these great features:

-- Support FAQs give quick answers to frequently asked

questions.

-- A Technical Support Knowledge Base brings problem-solving

resources to users 24x7.

-- The TridiaVNC User's Guide is delivered in an easy-to-use

interface, complete with a table of contents, index, and

full-text search functionality.

-- TridiaVNC pre-releases containing the latest product

enhancements and fixes are available for download.

-- A new Application CD is shipped quarterly to the user.

Free Online Access Promotion

For a limited time, visitors to www.tridiavnc.com can sign up for a free trial of the online subscriber support service, Online Access. This offer allows users to take full advantage of all online resources such as FAQs, Support Knowledge Base, documentation, product enhancements, and bug fixes, for a full 30 days.

"Online Access is designed to provide the baseline support services for virtually all TridiaVNC users," said Mr. Vince Frese. "Subscribers will gain access to not only the most up-to-date TridiaVNC support solutions, but get access to the latest and greatest enhancements - even before they are made available via CD. Better still, by subscribing, users will also receive a CD automatically each quarter with the most current release. The convenience of 24x7 access to support solutions, combined with the availability of the latest TridiaVNC releases, makes Online Access a must for any TridiaVNC user."

About Tridia

Tridia is a privately owned, Atlanta-based software development company. Founded in 1987, its focus is on the development of technologies for the eSupport market. For more information, visit Tridia's TridiaVNC Web site at http://www.tridiavnc.com.

Tridia and TridiaVNC are trademarks of Tridia Corporation. All other referenced product names are trademarks of their respective companies.