Cbeyond Communications Selects Daleen BillPlex andeCare to Automate Its Billing and Deliver Web...

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--July 18, 2000

The Atlanta broadband application services provider will use

Daleen products to enhance its commitment for delivering

high-quality customer service

Daleen (Nasdaq:DALN), announced

Cbeyond is a Broadband Applications Services Provider (Broadband ASP) that delivers voice and Internet-based applications to business customers through their own high-speed integrated IP network and an integrated operational and business support systems (OSS & BSS) infrastructure. The company recently received a $141 million in venture financing placing them among the largest first round equity investments in the telecommunications industry.

Cbeyond is focused solely on the small business market. Its goal is to bridge the digital divide between "big business" and the currently under served small business market by providing customers with a single source for all broadband services and applications. Cbeyond's IP network architecture will be built with next-generation technology that will reduce the company's capital and infrastructure costs from that of traditional providers. Cbeyond's strategy is to reinvest those savings into creating an organization that will focus on building close customer relationships by providing value added services including personal selling, localized customer service, and web enabled self care. The company will deliver these services through an efficient streamlined integrated network, and comprehensive flow though for OSS and BSS, which will provide highly automated and streamlined service and a more robust platform for its customers.

"At Cbeyond Communications, our differentiation will be in our focus on the customer and our ability to deliver quality products with the highest level of customer care. It is not simply about the services that we will provide, but also the service with which we deliver," said Chief Executive Jim Geiger. "Daleen's BillPlex and eCare programs have the assets that we will require to meet our commitment to our small business customers. The products will provide us with the flexibility to deliver a wide range of bundled IP voice and Internet services today and the open architecture supports enhanced services and applications that we may offer in the future. Additionally, Daleen's products are key ingredients that will enable us to deliver convenient self-care over the Internet 24x7, which supports our commitment to providing a high level of customer satisfaction. "

BillPlex and eCare are among the leading customer management and billing systems, with packages designed specifically for convergent voice and data offerings.

"We are pleased the Cbeyond has chosen to use our products to complement its strategy," said Jim Daleen, CEO and chairman for Daleen. "We are delighted to work with another company that also strives to add value to the customer by coupling the leading technology with a personalized touch. Cbeyond's customers will benefit from the efficiencies gained by 24x7 automated web enabled self-care and billing."

About Cbeyond Communications

Cbeyond Communications will be the preferred provider of broadband communications applications to the small business market in 25 of the largest major metropolitan areas of the United States. Cbeyond is establishing a new category of next generation broadband service providers by providing a fully integrated suite of services over a common Internet protocol (IP) architecture. Cbeyond Communications will be the first to provide local and long distance voice communications, high speed Internet access, and enhanced data applications from a common IP architecture to small and medium sized business. This is a marked improvement over legacy telecommunications technologies which are harder to implement, maintain, and enhance and far more costly. Savings in capital and infrastructure will be reinvested into a decentralized, market approach to support a vision of high touch customer service. For more information on Cbeyond Communications, please refer to the company web site at www.cbeyond.net.

About Daleen

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

Forward Looking Statements. All statements other than statements of historical fact included in this release are forward-looking statements. When used in this release, words such as "anticipate," "believe," "estimate," "expect," "intend" and similar expressions, as they relate to the Company or its management, as well as assumptions made by and information currently available to the Company's management, identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors including, but not limited to: the effect of business and economic conditions; the impact of competitive products and pricing; and capacity and supply constraints or difficulties. Such statements reflect the current views of the Company with respect to future events and are subject to these and other risks, uncertainties and assumptions relating to the operations, results of operations, growth strategy and liquidity of the Company.