Business Editors

SANTA CLARA, Calif.--(BUSINESS WIRE)--Sept. 19, 2000

Additional Call Centers in Morgan Hill, Stockton and Fremont

Reduce ADP Associates' Daily Commutes Resulting in Increased

Productivity and Morale and Enhanced Client Service

Recognizing the tightest labor pool in 30 years and the frustrating commute that many employees face in the Silicon Valley, Automatic Data Processing, Inc. (ADP(R)), the world's leading provider of outsourced payroll, human resources and benefits administration services, today announced plans to further develop its call center facilities in proximity to the communities of its associates as part of its Employer of Choice initiative. Based on employee demographics, the ADP Major Accounts division, whose clients include companies with 100 to 999 employees, decided to expand two call center facilities in Morgan Hill and Stockton and add another facility in the Fremont area.

By reducing the commute time for its Northern California associates, ADP created an innovative solution to attract new candidates and increase employee retention despite the 2 percent unemployment rate in Santa Clara County and the nation's 4.1 percent unemployment rate, according to The Bureau of Labor Statistics. Results of the decision have already produced enhanced client service, improved associate productivity and raised company morale. The decision to expand into the more convenient locations was based on ADP research from client service surveys indicating that client satisfaction improves as associate tenure increases.

"Associate recruiting and retention was a major consideration in our real estate decision to expand and add new facilities, because we wanted to offer a premier work/life balance initiative for our all of our associates," said Robert Thomas, general manager, ADP Major Accounts in Santa Clara. "As associates remain with the company, continuously receiving training and servicing clients' unique needs, our associates become more productive and our clients feel even more satisfied about the service we provide. It is a win-win situation across the board."

"My daily commute used to take me an hour and a half to get to the office," said Tom Timmerman, an ADP account executive from the Morgan Hill Call Center. "Like many other associates, I would arrive frazzled from the traffic and tired from the lengthy drive. However, now that the office is only 5 minutes from my house, I feel much more relaxed and alert on the job. I'm so close now that I can even walk to work."

The new call centers take client calls, process data and provide PC support for ADP's payroll solutions to approximately 8,000 local clients. The facilities' state-of-the-art client relationship management technology enables ADP associates at these locations to view, update and create transactions for clients. To provide seamless client support, each call is assigned a unique case number that tracks and monitors all interactions and decisions, ensuring all client service representatives have the most up-to-date account information.

ADP Major Accounts currently employs approximately 400 associates in the Santa Clara region and expects $25 million in business growth in the area over the next 3 to 5 years.

ABOUT ADP'S EMPLOYER OF CHOICE INITIATIVE

ADP recognizes the essential role its associates play in providing the products, services and customer support that have helped the company grow over the past 50 years. It is committed to hiring and retaining the highest quality associates to ensure that every client and prospect receives World Class Service. ADP is committed to providing a work environment where its associates can learn, thrive and achieve both personal and professional goals. To ensure associates stay on the cutting edge of the industry and maintain their interests and a passion for their work, ADP offers training on its payroll and human resource products, client relationship management technology and call center management certification. ADP's commitment is to provide at least 40 hours of associate training during each year of employment.

ABOUT ADP

Automatic Data Processing, Inc. (NYSE:AUD) is one of the largest global providers of computerized transaction processing, data communications and information services, with more than $6 billion in revenues and 500,000 clients worldwide. ADP's Employer Services (ES) division is a leading provider of integrated business administrative solutions that help clients efficiently manage their internal processes, allowing them to focus on their core competencies. ADP ES' offerings include both traditional and Internet-based outsourcing products and services, giving clients the ability to select from ADP's comprehensive range of World Class Service solutions. Services include: payroll, tax regulatory management, HRMS, benefits administration, time and labor management, retirement plan services, online recruiting, and pre-employment screening. For more information about ADP Employer Services, or to contact a local ADP sales office, reach us at 1-800-225-5237, ext. 124, or visit the company's Web site at www.adp.com.