Business Editors/High-Tech Writers

NEW YORK--(BUSINESS WIRE)--Oct. 25, 2000

Combining LivePerson's Technology with Excell's Call Center

Expertise to Offer a Premier Online Outsourced Customer Service

Solution

LivePerson Inc. (Nasdaq: LPSN), a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet, and Excell Global Services, a leading provider of innovative customer experience management services, today announced that they have entered into a strategic partnership.

The companies have created and will begin to offer a new service that combines LivePerson's technology with Excell's outsourced customer care functionality to create a premier online outsourced customer service solution.

Excell is one of the top call center companies worldwide with over 4,000 operators in 19 call centers around the world serving numerous clients in the telecommunications, energy, financial services, retail, and travel and leisure industries.

With LivePerson's eCRM solutions already available in 15 languages, this partnership enables LivePerson to access Excell's global customer care centers. In addition, LivePerson will offer Excell's outsourced sales support to its current and prospective customers.

"We are excited to partner with a leader like Excell, as it provides us with the opportunity to offer call center sales support to Web sites that may not have a comprehensive customer service staff," said Robert LoCascio, president and CEO of LivePerson. "This partnership will also enable us to reach out to small and medium-sized Web businesses around the world, which may not have the expertise or desire to manage an in-house customer and sales support staff."

LivePerson's full suite of eCRM tools is built around LivePerson's award-winning real-time solution, which keeps Web sites connected with their customers around the world with just one click. The full suite, including Chat, E-Mail and Knowledge (LivePerson's self-service FAQ product) combined with Excell's global call center resources, offers clients around the world a variety of options for creating a tailored and effective online customer service solution.

"By using LivePerson's real-time technology, we'll be able to expand our sales and support staffing capabilities to include many Web businesses in need of real-time customer service," said Gilbert E. Mauk, president and COO of Excell Agent Services. "The LivePerson technology adds a significant Web-based offering to our call center expertise."

About LivePerson

LivePerson (www.liveperson.com) is a leading application service provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real-time, thereby enhancing the online shopping experience. The service offers clients the opportunity to increase sales, lower customer service costs and increase their responsiveness to customer needs. LivePerson currently has over 800 signed clients.

About Excell Global Services

Excell Global Services (www.excellglobal.com) is a leading worldwide provider of innovative customer experience management services. Excell offers focused expertise in outsourced operations, consulting solutions, customized multimedia training, database management, and new system development and deployment.

Since 1994, Excell has successfully integrated flexibility and responsiveness to customer-driven businesses by utilizing expert teleservice professionals, and next-generation system infrastructures. Excell operates seven business units with customer care presence in the United States, Canada, Europe, Australia and India.