Saks Incorporated To Let Customers View and Pay TheirCredit Card Bills Online; Saks Incorporated Chooses edocs'BillDirect Internet Billing and Customer ManagementSolution.
Business/Technology Editors
NATICK, Mass.--(BUSINESS WIRE)--July 26, 2000
Saks Incorporated (NYSE:SKS) (the "Company") today announced that it has selected edocs' BillDirect(R) Internet billing and customer management solution to enable its eleven million Saks Incorporated credit card holders to view and pay their credit card bills online. The solution, which will be available later this year for its Saks Fifth Avenue customers, will provide cardholders with a host of online customer service offerings in addition to the ability to view and pay their statements online. In early 2001, Saks Incorporated will offer this service to the customers of its traditional department stores (Proffitt's, McRae's, Younkers, Parisian, Herberger's, Carson Pirie Scott, Bergner's and Boston Store).
Saks Incorporated credit card holders will be able to receive previews of sale events, notification of double and triple point events, exclusive promotions and giveaways, and many other special perks. Cardholders will also be able to view and manage their SaksFirst First Reward program online.
"Superior service, benefits and rewards are the hallmarks of the value proposition that we offer Saks Incorporated's credit card holders," said Jim Coggin, President and Chief Administrative Officer of Saks Incorporated. "After a comprehensive review of solution providers, we determined that edocs' BillDirect Internet billing and customer care software met the rigorous standards that we set for customer service."
"edocs' BillDirect will enable Saks to bring our offline customer service standards to our growing customer base that prefers the convenience of online interactions," added Michael Rodgers, senior vice president of Credit for Saks Incorporated.
"Setting a high standard for service and rewards for a valued card holder base is a key differentiator in competitive high-end retail," said Paul Hughes, Director of Billing and Payment Application Strategies at the Yankee Group. "Saks' selection of edocs' BillDirect to web-enable the valuable customer data contained in its customers' bills and statements echoes the strong votes of confidence edocs has secured from some of the world's largest credit card issuers, including American Express and GE Card Services."
At the core of Saks' online statement solution is edocs' BillDirect, a comprehensive Internet statement and customer management software solution that transforms transactional account history into personalized, interactive communications enabling customer care and marketing via the Internet.
