Business Editors

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--May 17, 2000

GoldMine Software Corp. today confirmed that its flagship products, GoldMine FrontOffice and HEAT, have been entered as candidates in the Second Annual Users Choice Awards sponsored by Customer Support Management Magazine and Real Market Research.

To participate as a User Judge, visit www.goldmine.com or www.userschoiceawards.com.

"While the Computer Industry Awards are judged by industry gurus and based upon technical merit, the User Choice Awards are especially important to us because it provides us with the most important recognition of all -- the judgment of our customers," said John Hillyard, acting chief executive officer, GoldMine Software.

About GoldMine FrontOffice

GoldMine FrontOffice 2000 integrates account management, sales force automation and marketing automation with call center software for external service and support desks to deliver a single, complete view of organizations' customers.

GoldMine's Management Intelligence allows small to medium-sized organizations to improve planning and create relevant "best practice" processes and models. GoldMine addresses complete customer relationship needs by enabling sales, marketing, service and support teams to share account information and communicate in real time. Both Sales and Marketing and Service and Support components can be licensed separately to address specific needs or as one suite to provide a total CRM solution.

About HEAT

Named "Best of Class, Help Desk Category" in the First Users Choice Awards (1999), HEAT, a member of the GoldMine Software Corp. product family, is a fully customizable, automatic call-management system. Features include automatic escalation and ticket generation, proactive service-level management and open architecture. The HEAT Quick Start Wizard(TM) guides users through a systematic process to customize HEAT to fit their requirements. HEAT Manager's Console(TM) shows a graphical view of overall operational status. HEAT Answer Wizard(TM) provides 240 pre-designed, customizable reports. HEATWeb(TM) allows access to HEAT features from any Web-enabled workstation.

About the "Users Choice Awards"

This second annual awards program is a Best of Class recognition for customer relationship products and services in multiple categories, chosen by the most qualified judges available...the people who use them. No panel of judges, no "industry experts" -- but actual users. The awards are sponsored by Customer Support Management magazine and RealMarket Research, and will be presented at ZD Events' CRM/Support Services Conference & Expo Fall '00, Oct. 22-26 in San Francisco.

About GoldMine Software Corp.

Founded in 1989 and with headquarters in Colorado Springs, GoldMine is a leading, worldwide developer and supplier of software solutions for customer relationship management and support management for small to mid-sized businesses. GoldMine products have been implemented by more than 700,000 users worldwide with the assistance of its 1,500 value-added resellers. For more information on GoldMine's CRM products, call 310/454-6800, fax 310/454-4848, call sales at 800/654-3526, or visit www.goldmine.com. For more information on GoldMine's HEAT family of products, call 800/776-7889, fax 719/536-0620 or visit www.heatsoftware.com.

GoldMine, HEAT and GoldMine FrontOffice are trademarks and/or registered trademarks of GoldMine Software Corp. All other registered trademarks are properties of their respective owners.