Business Editors/Technology Writers

Fremont, Calif.--March 13, 2000--

Internet-based home repair service to use Quintus eContact's WebCenter

to provide immediate, personal interaction with online customer

service representatives

Quintus Corporation (NASDAQ: QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced that ServiceBeyond.com, Inc. has selected Quintus WebCenter(TM) to power customer service for its home repair service Web site, JoeFixit.com. Homeowners scheduling repair service online will be able to contact JoeFixit.com agents through Quintus WebCenter's integrated self-help, real-time chat and email during the ordering process and throughout the total service experience.

JoeFixit.com is a Web-based, 24-hour schedule and dispatch service that offers skilled, reliable service providers to consumers in need of residential repair and home maintenance. Consumers can schedule an appointment online with a contractor from the JoeFixit.com service provider network with the assurance that the tradesperson will arrive on time and deliver quality service at a reasonable price. To provide this one-of-a-kind home repair and maintenance service, JoeFixit.com combines a unique trade professional recruiting model with sophisticated information technologies.

Quintus WebCenter, a component of the Quintus eContact(TM) Suite, will enhance the overall customer experience on JoeFixit.com by delivering a comprehensive online customer service solution. If a customer scheduling repairs via the JoeFixit.com site has questions regarding available services, he or she can be connected to a JoeFixit.com customer service representative with the click of a button. Quintus WebCenter will allow the customer and JoeFixit.com agent to communicate in real time, so questions can be answered instantly and the repair can be scheduled quickly.

In addition, Quintus WebCenter will provide customers with a self-help database of information that discusses how JoeFixit.com operates and provides information about the service provider network and the scope of services covered. If any questions or problems arise during the service experience, Quintus WebCenter's integrated email functionality will allow customers to send queries to JoeFixit.com directly from the Web site or from the customers' own email addresses.

"In designing our Web-based business, we wanted to incorporate a personal, high-touch experience at the JoeFixit.com site with live help and easy-to-use self service options," explains Kevin Denny, president of ServiceBeyond.com. "Quintus eContact offers us these features through a fully integrated platform. In addition, eContact's ability to store customer experience information will provide valuable historical data to help us continuously refine JoeFixit.com in order to provide the best service experience possible to our customers."

"ServiceBeyond.com is changing the face of the home repair industry by putting the customer's schedule and needs first," said Alan Anderson, chairman and CEO of Quintus Corporation. "Quintus is pleased to provide the technology to help ServiceBeyond.com's home repair service, JoeFixit.com, offer first-rate customer service."

Quintus WebCenter: Component of the Quintus eContact Suite

Quintus WebCenter is part of the Quintus eContact Suite, a family of software that enables companies to personalize, route and manage customer interactions across multiple communication channels, including the Internet, email and the telephone. WebCenter leverages the universal eContact architecture, engine and tools, giving customer service representatives the real-time information they need to personalize service to customers.

About ServiceBeyond.com, Inc.

ServiceBeyond.com, Inc. was founded in August 1999 to develop and launch the nation's first and only Internet-based home repair and maintenance service that allows homeowners the ability to schedule and book an appointment online. JoeFixit.com, the consumer brand of ServiceBeyond.com, Inc., was launched in San Diego in February 2000 as the first market of a national rollout. From plumbing to pest control, electrical repair to carpet cleaning, JoeFixit.com stands ready to assist single-family homeowners and multiple property owners with top-quality tradesmen specializing in maintenance and home improvement services. Privately held, ServiceBeyond.com, Inc. is based in Del Mar, Calif.

About Quintus

Quintus Corporation (NASDAQ: QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and service to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com, or access the World Wide Web at www.quintus.com.

The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions, or strategies regarding the future. Forward-looking statements include statements regarding future sales, product introduction and acceptance, market acceptance and financial stability. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.

Quintus is a registered trademark and eContact and WebCenter are trademarks of Quintus Corporation.