IBM Canada and Knowledge Impact Team Up to Improve Employee Performance with e-Learning and...

Business/Technology Editors

WAYLAND, Mass. and MONTREAL--(BUSINESS WIRE)--Dec. 17, 2001

Business Alliance Will Optimize e-Learning Content Creation and

Deployment

IBM Canada and Knowledge Impact today announced joint e-learning offerings to help Canadian companies

"Our alliance with Knowledge Impact is the first of its kind for IBM's Mindspan Services practice," said Tom Whyte, General Manager of IBM Learning Services. "IBM is now the only company in the e-learning market with expertise in post-training employee support, as well as e-learning consulting, content development and e-learning technologies."

The agreement between IBM Learning Services, the division of IBM Global Services responsible for developing customers' e-learning solutions, and Knowledge Impact, a leader in Web-based training and performance support for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications, will see the pairing of IBM's Mindspan e-Learning offerings with Knowledge Impact's KnowledgeMate Performance Support System.

The new offering will initially focus on the ERP and CRM marketplaces, where both IBM Global Services and Knowledge Impact have an established presence. The business relationship takes effect immediately in Canada, and there are plans to expand the agreement to additional geographies in the near future.

"The professionals at IBM Learning Services have a tremendous heritage in designing, delivering, and evaluating learning solutions to empower end-users and drive the growth of the businesses," said David J. Stanvick, Vice President of Marketing, Knowledge Impact. "We are delighted to be associated with IBM and to be able to enrich the IBM Mindspan Services suite with content, technologies, and delivery methods."

Knowledge Impact will be authorized to offer its Canadian customers the full range of products and services comprising the IBM Mindspan offerings. Additionally, IBM Learning Services will offer Knowledge Impact's products to customers implementing e-learning and performance support solutions for CRM and ERP applications.

About IBM Global Services

Learning Services is part of IBM Global Services, the world's largest information technology services provider, with 2000 revenues of more than US$33 billion. Services is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services integrates IBM's broad range of capabilities -- services, hardware, software and research -- to help companies of all sizes realize the full value of information technology. For more information visit www.ibm.com/services, and www.ca.ibm.com/services/learning.

About Knowledge Impact

Knowledge Impact is the leading provider of end-user e-learning and performance support solutions for enterprise-wide applications such as CRM and ERP. By offering customized learning solutions that incorporate a company's business processes, Knowledge Impact significantly increases the return on investment companies receive from their enterprise applications. Knowledge Impact's premier offering KnowledgeMate (TM) defines the next generation of e-Learning by providing end-uses with on-demand training and performance support while using their enterprise application. For nearly 20 years, Knowledge Impact has been providing solutions across the globe for leading companies such as Citibank, Bank of Montreal, Compaq, Dell Computer, Xerox, Group Telecom, Verizon, Alberta Energy Company, and Gillette. The company's offerings include KnowledgeMate, Web-based training (WBT), computer-based training (CBT), e-learning and performance support solutions, instructor services and change management services. Knowledge Impact is headquartered in Wayland, Mass. With offices across North America. For more information, contact Knowledge Impact at 1-800-852-1230 or visit the company's Web site at www.kimpact.com.