Smart Customer Service Leading To Repeat and First-Time Buyers.

Business Editors/High-Tech Writers

UNION CITY, Calif.--(BUSINESS WIRE)--May 15, 2001

Netpace's Customer Relationship Management Solution Offers Premier

Web-Based Product Support, Synchronizing and Coordinating All Levels

of Customer Interaction

Netpace,

SourceCase is an designed to manage all stages of external customer support to ensure that mission-critical information is available on demand, maintaining customer loyalty, avoiding lost revenue, and increasing the overall customer base for any given company.

According to the Aberdeen group, CRM will rise to an over $24 billion IT market by 2003 and remain a high-growth sector. In addition, Cahners In-Stat believes service providers will be pivotal to providing true e-commerce and CRM functionality to the growing small businesses and small office/home office markets.

Ensuring total customer satisfaction, SourceCase possesses the most comprehensive list of product offerings including email responses, management of incoming email requests, extensive reporting tools, call types, case counts, case history, and automatic escalations based on criteria. Further, the application provides a fast, convenient way to log and track incoming support requests varying from pricing information to product features, troubleshooting to suggestions.

Forrester Research defines the new standard for customer service as "consistent, high-quality customer support across all communication channels and business functions, based on common, complete information shared by employees, their customers, and business partners."

"SourceCase provides organizations with an integrated, customizable system which allows for the optimization of company resources and quick resolution of customer support issues while assuring the most efficient workflow possible, continued customer satisfaction, and return business," says Riyaz Kasmani, Project Manager.

SourceCase is well positioned to serve consumer oriented companies such as eBay (Nasdaq:EBAY), priceline.com (Nasdaq:PCLN), Amazon.com (Nasdaq:AMZN), and buy.com (Nasdaq:BUYX).

About Netpace, Inc.

Since 1999, Netpace has been developing a suite of vertical wireless applications. Our focus on wireless has allowed us to remain at the forefront of technology and a step ahead of the competition. Leveraging broad e-Commerce expertise, Netpace serves a wide range of industries with solutions that focus on meeting each client's specific business needs -- from lowering operating costs to increasing sales and extending market reach. www.netpace.com.