Business Editors and High Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--Aug. 8, 2002

eGain Communications Corporation (Nasdaq:EGAN), a leading provider of eService software to Global 2000 companies, today announced that Harpreet Grewal, its Chief Financial Officer, will be resigning from his position at the end of August, 2002. Mr. Grewal will continue to serve as a special advisor to Ashutosh Roy, eGain's Chairman and CEO. Eric Smit, who is currently the VP of Finance and Operations and has been a senior member of management since inception, will be assuming the role of CFO upon Mr. Grewal's departure.

"Harpreet has been a very valuable member of eGain's management team for the past three years, contributing to all aspects of the organization," said Mr. Roy. "He was instrumental in developing a world-class operation, including a strong team that will smoothly manage this transition under Eric's leadership. We thank him for his contributions and wish him well in his future endeavors."

"The decision to leave eGain was very difficult for me to make," said Mr. Grewal. "I have immensely enjoyed my time with the Company. I am particularly proud of our achievements in successfully implementing a global operating model, penetrating the Global 2000 market space and establishing eService market leadership. I remain confident that eGain is well-positioned to capitalize on a significant market opportunity."

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of software and services for the Global 2000 that enable knowledge-powered multi-channel customer service. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention - thus delivering a significant return on investment (ROI). eGain eService Enterprise - the company's integrated software suite - includes applications for knowledge management, self-service, email management,Web collaboration and productized integrations with existing call center infrastructure and business systems. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers on a worldwide basis - including ABN AMRO Bank, DaimlerChrysler, and Vodafone. To find out how eGain can help you gain customers and sustain relationships, please visit http://www.eGain.com or call the company's offices - United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.

Cautionary Note Regarding Forward-looking Statements

All statements in this release that involve eGain's plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain's ability to manage its expenditures; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K filed on September 28, 2001, and the company's quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products are trademarks or registered trademarks of their respective companies.