Business Editors & High Tech Writers

IRVING, Texas--(BUSINESS WIRE)--May 21, 2002

e-talk Corporation, the leader of enterprise call center performance management solutions, today announced a new, customized service offering for its global customer base. With a continued focus on strengthening service quality and boosting customer loyalty, e-talk's new multi-tiered service plan will feature customized hours of operation based on the customer's time zone, e-distance learning classes, instant software updates and upgrades, access to e-talk's technical Web site and live technical support.

e-talk is touting its newest and most important feature, the live 24X7 customer support provided by e-talk's Customer Resource Center (CRC). Offered to customers that select the new Tier III service plan, e-talk's CRC is demonstrating its commitment to delivering products and solutions that help meet clients' business needs and objectives when they require it.

"As e-talk clients converge contact center operations, many are offering extended hours and additional shifts to accommodate their customers. e-talk's call center is reflecting this new level of customer service in order to allow us to support our clients anytime, day or night," said Scott Shute, president and CEO of e-talk. "With our new live 24X7 element, we are continuing to achieve our customer satisfaction objectives through e-talk's new Customer Resource Center."

e-talk is providing an umbrella of worldwide support and services for its customers' convenience. Now, e-talk customers have the power to choose which levels of coverage works best for them. The new plans include:

Tier III Plan

-- 7:00am - 7:00pm, Monday through Friday, within all time zones, toll-free
technical support

-- Access to the e-talk technical Web site

-- Software updates and upgrades

Tier II Plan

-- 7:00am - 7:00pm, Monday through Friday, within all time zones, toll-free
technical support

-- Access to the e-talk technical Web site

-- Software updates and upgrades

Tier I Plan

-- 7:00am - 7:00pm, Monday through Friday, within all time zones, toll-free
technical support

-- Access to the e-talk technical Web site

-- Software updates and upgrades

Customers interested in finding out more information regarding the new service levels should contact e-talk at 800/835-6357.

About e-talk Corporation

e-talk Corporation, headquartered in Irving, Texas, is a global leader of contact center performance management solutions for enterprise call center operations. Since 1983, e-talk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology, and manufacturing companies. e-talk's suite of integrated solutions work across multiple contact channels including email, Web, chat or telephone. e-talk's product family includes Qfiniti(TM), Recorder(TM), Advisor(TM), and Survey(TM), designed to improve both customer service and the CRM decision-making process. Using e-talk's advanced call center technology, customers can achieve higher incremental sales, revenue per customer, and overall profits while increasing customer satisfaction and loyalty. Privately held e-talk operates in more than 40 countries, utilizing a network of partners and distributors. For additional information about e-talk's Enterprise Performance System(R), visit www.e-talkcorp.com or call 800/835-6357.