Business Editors/High Tech Writers
NEW YORK & SYDNEY, NSW--(BUSINESS WIRE)--Aug. 26, 2002
Audium, the VoiceXML applications leader, today announced the availability of Audium 3 for customers in Australia and New Zealand through a software distribution agreement with VRT Communications Ltd.
Under the terms of the agreement VRT will distribute and support the Audium 3 VoiceXML applications platform throughout the region.
Audium 3, a powerful VoiceXML application development and runtime platform, delivers dynamic speech-enabled applications that can replace proprietary IVR systems. This flexible, standards-based solution allows customers to build and run personalized speech-driven applications that deliver an engaging caller experience and encourage self-service at reduced cost.
"We are excited to bring Audium software and solutions to this new market and help companies better serve their customers in Australia and New Zealand," said Audium COO J. Cory Wright. "This is the first step in our distribution strategy to make Audium 3 available worldwide. We believe this region holds great potential for next generation IVR systems due to the accelerated acceptance rate of speech recognition technology in the South Pacific and Asia and the rising cost of customer service."
The Audium 3 platform is available as both installable software and a complete turnkey package with service, support, regional E1-compatibility, and a choice of speech recognition and text to speech technologies including Nuance, Speechworks, and Rhetorical.
Customers in Australia and New Zealand can visit www.audiumcorp.com, email info@audiumcorp.com or contact Audium directly at +1 (212) 609 4000 x5 to learn more about Audium products and services.
About Audium
New York City-based Audium creates VoiceXML server and voice application software that revolutionizes customer service IVR systems. Audium's core product, Audium 3, improves automated phone systems by providing a standards-based software solution that works seamlessly with existing enterprise applications and data. As a result, enterprises can replace traditional hardware-based IVR and create intelligent, personalized voice applications at reduced costs. Audium customers include eBay, Lehman Brothers, Comverse, Unified Dispatch, Computer Associates and Official Payments Corporation. As a co-founder of the SpeechOne Alliance (www.speechone.com) along with VoiceGenie and Voxeo, Audium delivers complete voice solutions to leading businesses across market sectors. For additional information, please visit www.audiumcorp.com.