Business Editors

Call Center West 2003

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--Nov. 14, 2003

Spherion(R) Corporation today announced that Tom Sultenfuss, vice president of the Company's customer care solutions practice, will present in conjunction with Performix Technologies at the Call Center West Conference & Exposition on November 18, 2003 at Century Plaza Hotel in Los Angeles, Ca.

In his session, entitled "Optimizing Performance - Delivering a Competitive Strategy," Sultenfuss will discuss how to use effective tools, like Performix's employment management software, to maximize employee performance in a call center environment.

Sultenfuss stated, "We are committed to delivering value to our customers. The performance of our contact center agents plays a critical role in helping us deliver this value and we are constantly looking for ways to improve our operations. In our business cost management is dependent on agent performance and Performix's Emvolve Performance Manager enables agents to monitor and improve their own performance, which directly impacts productivity and profit."

Sultenfuss has held several management positions in the areas of customer service and information technology with several companies, including Spherion, IBM, Harvard TeleServices, NETSERV, Inc., and ACS Dataline Inc. He graduated from the University of Texas with a B.A. in Engineering.

About Spherion

Spherion Corporation provides staffing, recruiting and workforce management services. Founded in 1946, with operations in North America, Central America, Europe and Asia/Pacific, Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Company's Web site at http://www.spherion.com.

About Call Center West

The Call Center West Conference and Exposition takes a sharp focus on the emerging technologies, management philosophies and development strategies that are leading the U.S. contact center industry back to growth, expansion and financial health. This unique educational opportunity offers a comprehensive look at the trends, issues and technologies that will be at the vanguard of contact center growth for the next phase of market development.