Business Editors & High-Tech Writers

Call Center & CRM Solutions Las Vegas 2003

SANTA ANA, Calif.--(BUSINESS WIRE)--Feb. 7, 2003

Monday, Feb. 10, marks the opening of the 13th Annual Call Center Las Vegas Conference and Exposition as thousands of call and contact center executives and managers meet to examine technologies, solutions and strategies that will define the future of the customer-care industry; (http://vegas.iccm.com)

Regardless of the economic circumstances, customers still expect and demand high levels of service. The gathering of call center professionals comes at a time when businesses and organizations are facing the challenge of finding new and better ways to generate customer satisfaction and retention without increasing costs.

Tuesday and Wednesday's Exposition highlights the four-day event as more than 115 companies showcase the newest products and services designed to help companies meet customer expectations for quality and performance. Additionally, four industry specific educational forums and 19 in-depth company presentations by leading exhibitors are held on in the exhibit floor.

The Conference opens on Monday with six workshops covering the basics of call and contact center management. Tuesday and Wednesday's schedule includes technical and management workshops and sessions presented by end users, analysts, consultants and vendors highlighted by a keynote address on Tuesday by business guru and author Martha Rogers. Dr. Rogers has co-authored five best-selling books on customer-driven strategies and was named by Business 2.0 as one of the "19 most important business gurus of all time."

The 1st Annual Sales, Marketing & Enterprise Customer Management Conference (Feb. 11-12) is specifically targeted for sales and marketing executives and focuses on integrating sales and marketing initiatives with the customer interaction center to achieve bottom-line results.

Members of the media are invited to attend the industry's first annual call center conference and tradeshow. Registration is free at http://vegas.iccm.com/press.

Principal sponsors of Call Center Las Vegas 2003 include AG Communications Systems, AVAYA, Oracle, Peppers and Rogers Group, SAP, and Siebel.

About Advanstar Communications

Call Center Las Vegas is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide.

Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality.

The company has more than 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit www.advanstar.com.