Company Profile for Knowlagent.

Business Editors

--(BUSINESS WIRE)

Knowlagent is recognized as the thought leader for improving agent performance in customer service centers around the world. Uniquely focused on improving the performance of the people who are most responsible for shaping customer relationships

-customer service agents -- Knowlagent's comprehensive Agent Performance solution leverages existing call center technologies to identify individual agent performance gaps and skill deficiencies and address them by delivering high-impact, customized content, courseware and simulations, directly to the desktop. The solution allows organizations to improve the performance of every agent, every day - providing the tools to understand, instruct and proactively deliver the skills and knowledge required for optimal customer service.

Knowlagent's Agent Performance solution is supported with a proven PROPEL (Profound Results of Performance Enhancing Leadership) methodology--a repeatable, best practices process to build best performing agents in the shortest possible time and quantifying the impact agent performance has on your bottom line.

Knowlagent has helped leaders in financial services, insurance, telecommunications and healthcare build and sustain best performers quickly in a rapidly changing environment. As a result, customers have achieved tangible business results fast: improved profitability, increased revenues and enhanced customer retention.

For more information, call 888-566-9457 or visit www.knowlagent.com.

   Company:                Knowlagent

   Headquarters Address:   3157 Royal Drive
                           Suite 100
                           Alpharetta, GA 30022

   Main Telephone:         678-356-3400

   Website:                www.knowlagent.com

   Type of Organization:   Private

   Industry:               Technology: Software

   Key Executives:         CEO: Rusty Gordon
                           Chairman: Matt McConnell
                           Chairman: John McIlwaine

   Public Relations
   Contact:                Tracy McAllister
   Phone:                  678-356-3416
   Email:                  tmcallister@knowlagent.com