Onyx Software CEO and CRM Visionary Brent Frei Plans to Transition Role.

Business Editors/High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 12, 2004

Onyx(R) Software Corp. (Nasdaq:ONXS), a worldwide leader in successful customer relationship management (CRM), today announced that company co-founder and CEO Brent Frei has decided to transition his CEO role. The board of directors, including Frei, has begun a search for a new CEO and retained the executive recruiting firm Christian & Timbers. Frei is expected to remain CEO and chairman of the board until his successor is named.

"Next month Onyx will celebrate ten years as one of the top independent providers of CRM technology and services," said Brent Frei, Onyx Software CEO. "That's a milestone few software companies ever reach, and it's the result of doing what's right for Onyx customers, shareholders, and employees. I'm proud of the technology leadership and customer-focused corporate culture we've created, and I believe that the time is right for me to turn over the reins to a CEO who can take Onyx to new heights over the next decade."

In 1994, Frei co-founded Onyx Software. The company's original product was one of the first to give enterprises a single unified view of customer interactions across sales, marketing and customer service functions -- exemplifying the application category now known as Customer Relationship Management (CRM). Under Frei's leadership, Onyx has:

-- Developed a strong corporate culture focused on helping

customers achieve CRM success. Independent research often

shows Onyx to have among the highest customer satisfaction

ratings while Onyx customers are regularly highlighted for the

maturity and business impact of their Onyx deployments.

-- Consistently introduced innovative technology. Onyx was one of

the first CRM providers to deliver a true Internet

architecture, and while the customers of many industry peers

remain on client server technology a majority of Onyx

customers have now migrated to the company's Internet

platform.

-- Introduced Onyx Embedded CRM, a business strategy that enables

Onyx partners to embed components of Onyx's technology into

applications that are then marketed to a specific industry or

customer segments, often in a hosted environment.