Small Business Resources, Business Advice and Forms from AllBusiness.com
 

SITEL Opens Second Contact Center in the Philippines.

MANILA, Philippines & OMAHA, Neb. -- SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today the opening of a second contact center in the Philippines. The capacity of the new facility, which added its first client in June, is 750 workstations.

The expanded operation further underscores SITEL's global capabilities, as clients from four continents are being served in the Philippines.

Industry momentum continues as offshore strategies are validated by quality and performance results. The decision to grow capacity is driven by client demand for more seat capacity in markets able to offer high quality labor, consistent client performance, and proven ROI. Growth for SITEL Philippines over the past few quarters has occurred from both the addition of new clients and from the expansion of business from existing clients.

With the new 750-workstation site announced today, SITEL has 1,500 workstations available to provide customer support services to its existing fifteen clients, many of which are global companies, from its Philippines locations. The Fortune 1000 companies being served from the state-of-the-art contact centers represent six industry segments. During the last half of 2006, five additional clients are expected to be added to the list of clients served by the SITEL's Philippines operations.

Henri Sas, a Chief Operating Officer of SITEL, stated, "We are proud to be a part of the Philippines exciting contact center initiatives. The government of the Philippines has been great about promoting our industry and employment in the Philippines. With our global footprint, companies look to us to support their customer care requirements using the best skilled labor force possible."

Dana Andel, President of SITEL Philippines, further commented, "We are excited to continue to expand our Philippines capacity, and look forward to continuing to serve our new and existing clients with world-class contact center solutions."

About SITEL

SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 39,000 employees in 90 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact center industry. Please visit SITEL's website at www.sitel.com for further information.

In addition, make sure to read these articles:

  • SITEL Awarded Multi-Year Contract With...
  • OMAHA, Neb. -- SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today it has been awarded a contract with ......
  • SITEL Updates Status of Financial Reporting.
  • OMAHA, Neb. -- SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today that, due to the continuing investigation of ......
  • IPtimize and Armitage Marketing Announce JV...
  • DENVER -- IPtimize, Inc. (Pink Sheets: IPZE), a Managed VoIP (Voice-over-IP) Solutions Provider, today announced a new joint venture agreement with Armitage Marketing, Inc., ......
  • Intercallnet Announces Opening of New...
  • Business Editors FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--May 22, 2001 Intercallnet, Inc. (OTCBB:ICLN) is pleased to formally announce the opening of its new contact center located at ......
  • ICT GROUP Relocates European Headquarters and...
  • Business Editors/Hi-Tech Writers ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced it has relocated its European headquarters ......
  • UCN Named to the Telework Coalition's Hall...
  • SALT LAKE CITY -- UCN(TM), Inc. (OTCBB:UCNN), a provider of on-demand contact center software and business telecommunication services delivered over the UCN national VoIP ......
  • RADVISION and Phoenix Audio Technologies Partner...
  • BOSTON & FAIR LAWN, N.J. -- Alliance Delivers Distribution Channel with Click to Meet(R) Real-Time Collaboration Solution; Companies Join Forces, Enabling RADVISION to Market ......
  • Cintech Announces Results for 4th Quarter and Year;...
  • Business Editors CINCINNATI--(BUSINESS WIRE)--Sept. 13, 2001 Cintech (TSE:CTM), a world leader in contact center systems, today announced results for the fourth quarter and the year ......
  • Pivotal Wins Microsoft .Net Server Innovation...
  • Business Editors & High Tech Writers Award Recognizes Pivotal for Its Innovative Approach to CRM At Leading German Telecommunications Company Pivotal Corporation (NASDAQ:PVTL) (TSX:PVT.TO), the ......
  • Onyx Releases New Edition of Contact Center...
  • Business Editors/High-Tech Writers BELLEVUE, Wash.--(BUSINESS WIRE)--May 3, 2004 New business process automation and intelligent call scripting capabilities help contact centers optimize business processes Onyx(R) Software ......
  • Pivotal Ships Pivotal Contact Center.
  • Business Editors & High Tech Writers VANCOUVER, British Columbia--(BUSINESS WIRE)--Aug. 29, 2002 The Industry's Leading Contact Center Application for Mid-sized Enterprises Pivotal Corporation (Nasdaq:PVTL)(TSX:PVT), the ......
  • Fleming & Curti Deploys Vertical TeleVantage...
  • CAMBRIDGE, Mass. -- Vertical Communications (ASFT.OB), a leading provider of next-generation phone systems and voice applications that help businesses better serve their customers, today ......
  • Verint ULTRA IntelliMiner Awarded 2005 '...
  • MELVILLE, N.Y. -- Technology Marketing Corporation's Customer Inter@ction Solutions Magazine Selects Performance Intelligence Solution for Innovation and Business Value Verint Systems Inc. (NASDAQ: VRNT), ......
  • Vertical TeleVantage Earns ''A'...
  • CAMBRIDGE, Mass. -- Vertical Communications (VRCC.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced ......
  • Verint and British Telecommunications...
  • MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business ......
presented by