MANILA, Philippines & OMAHA, Neb. -- SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today the opening of a second contact center in the Philippines. The capacity of the new facility, which added its first client in June, is 750 workstations.
The expanded operation further underscores SITEL's global capabilities, as clients from four continents are being served in the Philippines.Industry momentum continues as offshore strategies are validated by quality and performance results. The decision to grow capacity is driven by client demand for more seat capacity in markets able to offer high quality labor, consistent client performance, and proven ROI. Growth for SITEL Philippines over the past few quarters has occurred from both the addition of new clients and from the expansion of business from existing clients.
With the new 750-workstation site announced today, SITEL has 1,500 workstations available to provide customer support services to its existing fifteen clients, many of which are global companies, from its Philippines locations. The Fortune 1000 companies being served from the state-of-the-art contact centers represent six industry segments. During the last half of 2006, five additional clients are expected to be added to the list of clients served by the SITEL's Philippines operations.
Henri Sas, a Chief Operating Officer of SITEL, stated, "We are proud to be a part of the Philippines exciting contact center initiatives. The government of the Philippines has been great about promoting our industry and employment in the Philippines. With our global footprint, companies look to us to support their customer care requirements using the best skilled labor force possible."
Dana Andel, President of SITEL Philippines, further commented, "We are excited to continue to expand our Philippines capacity, and look forward to continuing to serve our new and existing clients with world-class contact center solutions."
About SITEL
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 39,000 employees in 90 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact center industry. Please visit SITEL's website at www.sitel.com for further information.