ENGLEWOOD, Colo. -- In anticipation of A500 customer deliveries, Adam Aircraft has directed its resources toward the construction of a comprehensive support network for its customers. "We place the highest importance on providing a world-class support structure for our customers," said Joe Walker, President of Adam Aircraft. "What makes a company great is how it responds after the delivery takes place."

To construct, manage and coordinate the company's efforts in these areas, Adam Aircraft recently hired Kay Ardalan as Vice President of Customer Support. Ardalan has been involved in aircraft service activities for more than 20 years. With over nine years at Astra Jet Corporation and later Galaxy Aerospace, Ardalan went from Technical Representative to Regional Sales Manager, and finally to Director of Customer Service and Service Center Operations. From Galaxy, Ardalan joined Pilatus Business Aircraft as Vice President of Product Support where he managed U.S., Canadian and Latin American markets. In his final position before joining Adam Aircraft, he was Vice President and General Manager of the Dallas Airmotive Forest Park Facility.

"The primary objective of the Adam Aircraft support network is to establish and maintain the highest degree of dispatch reliability for our customer's aircraft," said Kay Ardalan, Vice President of Customer Support. "A fast and effective response to customer needs requires good people and a strong architecture."

AdamCare Customer Support will provide the necessary structure for a smooth entry into service for the A500. This program includes five basic elements designed to serve the owners and operators of Adam Aircraft products and create the necessary channels for customer feedback and company response:

1) Authorized Support Center Network: A network of Factory and Authorized Support Centers is currently established as the first line of assistance to customers. The location and level of service provided by each center will correspond with the demography, type of utilization, and size of the associated fleets. Each service center will include Adam Aircraft trained technicians, full access to technical data, and the tooling and spares inventory to perform approved tasks.

Based on the initial demographics of the fleet, Adam Aircraft currently

has nine factory-authorized Support Centers. As the program ramps up, this number will grow to include factory-owned and operated Service Centers to supplement the existing network of authorized support providers. Current Support Centers include: Byerly Aviation in Peoria, IL; Columbia Air Service in Groton, CT; Keyson Airways in Nashua, NH; Top Gun Aviation in Stockton, CA; Corporate Flight Management in Nashville, TN; Arapahoe Aero in Englewood, CO; El Paso Aero in El Paso, TX; Switlik Aviation in Fort Myers, FL; and G Force Aviation in Canton, OH.

2) 24-Hour Customer Support and AOG Assistance: Adam Aircraft will provide 24-hour support service to customers. Customers are able to contact service representatives via phone (877-AdamCare), online, or by fax for assistance. The Adam Aircraft website will be utilized to ease and automate the exchange of information to support operators. These services include robust AOG assistance accompanied by field support, part sales and warranty administration. On-site technical and logistical support will be provided for all AOG situations.

3) Reliability Review Board: This Board is comprised of representatives of the Engineering, Quality Control, Production, Purchasing, Sales, and Marketing departments. The Board's mission is to optimize the reliability and maintainability of the Adam Aircraft fleet by tracking reliability metrics on an ongoing basis. It will review and institute programs for the continued improvement of aircraft maintainability and reliability.

4) Operator Advisory Panel: In recognition of the value of owner and operator inputs in the growth and maturation of Adam Aircraft products, an Operator Advisory Panel will be facilitated. This group will be composed of customers representing the owner flown and fleet operator categories. It will review, prioritize, and assign tasks designed to optimize the usability of the aircraft and the customer's experience with after-sale support.

5) Maintenance and Operations Seminars: These events will be held periodically in order to exchange in-service information with owners, operators and service providers. The seminars will include instructional sessions dedicated to specific subjects with respect to the operation and service of each customer aircraft.

In conjunction with a comprehensive support program, Adam Aircraft has engineered the A500 for maintainability. For example, the modularly designed carbon fiber airframe has a fraction of the part count of a conventional aluminum airframe, making it easier to gain access to routine maintenance areas. The power plant, avionics and other systems have been designed as line-replaceable units, allowing for quick removal and replacement. Additionally, the twin tail design of the A500 affords easier access to systems.

Adam Aircraft: Adam Aircraft is a designer and manufacturer of advanced aircraft for civil and government markets. The company uses computer-aided design, rapid prototyping, advanced manufacturing techniques, and carbon composite materials to produce very high-performance aircraft at attractive prices. The A500 twin-piston aircraft is approaching FAA certification and the new A700 AdamJet is currently undergoing initial flight test. The company's largest outside investor is Goldman Sachs. Adam Aircraft headquarters are based on Centennial Airport (APA) in Englewood, Colorado, with additional facilities in Pueblo, Colorado, and Ogden, Utah. To learn more about the company, visit www.adamaircraft.com.