GREENBRAE, Calif. & DECATUR, Ga. -- Ridgecrest Surveys (www.ridgecrestsurveys.com), a provider of hosted online surveys for small to mid-size businesses and organizations, and Computer Troubleshooters (www.comptroub.com/usindex.htm), today announced an agreement to provide customer satisfaction surveys to Computer Troubleshooters' 240 North American franchisees and to 160 other Computer Troubleshooters franchisees in 15 countries worldwide.

With this agreement, Computer Troubleshooters' franchisees can now easily and inexpensively evaluate the quality of their customer service, and learn more about their customers in the process. Ridgecrest Surveys' technology platform is a powerful analytic tool that can compare results from one period to another as well as drill down to specific customer replies. Its filter capabilities enable users to sort information in many ways, such as by type of customer or by how they first heard about the company.

Customer feedback is critical to Computer Troubleshooters, which distinguishes itself in the market with friendly, personal, onsite technical support. The organization, whose global headquarters is in Australia, is growing rapidly, and has doubled its number of worldwide franchisees from 200 in January 2003 to more than 400 in January 2005.

"The Web-based surveys are affordable and easy for our franchisees to use. They provide quick, convenient data collection, with flexible reporting capabilities that assist us with our ongoing quality control programs," said Chip Reaves, president of Computer Troubleshooters USA. "Ridgecrest Surveys worked closely with us to design and launch the service, and they even went so far as to participate in our North American conference in New Orleans in May 2005."

"Ridgecrest Surveys is excited to be working with the worldwide Computer Troubleshooters franchise network to help improve their already high levels of customer satisfaction," said Andy Westbom, president of Ridgecrest Surveys. "Computer Troubleshooters is a top rate franchise network that takes customer service seriously. I would highly recommend them to any residential or commercial customer with PC maintenance and upgrade requirements."

About Ridgecrest Surveys

Ridgecrest Surveys, based in Greenbrae, California, provides powerful, online hosted survey capabilities for small to mid-size businesses and organizations. Its customers use the Web-based application to create and design surveys, collect live results, and view or export results in many sophisticated and customizable ways. Customers can subscribe annually to run unlimited surveys or they can opt to pay per survey.

About Computer Troubleshooters USA

Computer Troubleshooters USA offers friendly, personal, onsite technical support service through a global network of independent, local franchises. With over 400 locations in 18 countries worldwide, including over 240 in the US, Computer Troubleshooters is the world's largest computer services franchise.