LEARNING EYE TO EYE: ALIGNING TRAINING TO BUSINESS OBJECTIVES

Workplace learning and performance professionals know that training is more than just a nice gesture. It's a critical part of business.

Organizations support training departments so that the departments can do their part to help the organization reach its business goals and objectives. Like any other aspect of business - research, marketing, sales, manufacturing - training requires an investment. Organizations also expect a return on their investment.

When training is the investment, the organization expects a return in terms of improved customer satisfaction, higher sales, improved productivity, an overall increase in the bottom line, or better regulation compliance.

This step is important because your organization expects a return on its investment in training. The better you have tied the training delivered to your organization's goals, the more successful you will be as a trainer.