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Critical Letter Miffs American Airlines' Flight Attendants.

By Trebor Banstetter, Fort Worth Star-Telegram, Texas Knight Ridder/Tribune Business News

Apr. 17--FORT WORTH, Texas -- Concerned about customer reports of grumpy attendants on American Airlines flights, executives recently warned attendants based in the Northeast that poor customer service could cost millions of dollars in lost business.

The letter, written by John Tiliacos, American's director of flight service, apparently hasn't boosted anyone's spirits.

Attendant union leaders said Friday that the criticism is unfounded and insulting and

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