R2K Announces Business Process Outsourcing Solution for Back-Office Insurance Processing.

Business Editors

NEW YORK--(BUSINESS WIRE)--June 2, 2004

R2K's Wholly-Owned Subsidiary in India to Deliver Offshore

Document Imaging & Workflow Services That Significantly Reduce Costs

R2K, Inc. (www.r2k.com) announced that its NY headquarters office working

with its wholly-owned subsidiary, InnovaTeam in Bangalore, India will offer a turnkey business process outsourcing (BPO) solution for back-office insurance processing. The new service leverages: 1) R2K's years of technical expertise in imaging and workflow with proven solutions for insurance; and 2) a reliable offshore deployment methodology to reduce costs, yet maintain quality. Insurance companies will benefit through an automated workflow that delivers faster turnaround time, greater efficiency and superior customer service at a lower cost.

According to Richard Yien, R2K's President, "Back-office insurance processing is an optimal application for offshore outsourcing because work steps best performed in the US-based insurance company vs. those to be completed offshore are easily segmented and placed into an electronic workflow." For example, new policy submissions and renewals can be scanned in the U.S and automatically routed to R2K's Bangalore operation for data-entry and pre-underwriting functions, then automatically routed back to the U.S.-based operations for underwriting and policy issuance. The scanned documents are indexed and archived on optical disk to facilitate business continuation and disaster recovery.

Sushanth Kurunthil, General Manager of InnovaTeam, said, "We can exceed the expectations of our customers thanks to an offshore delivery methodology that emphasizes rigorous technical processes, documentation, testing, training, and attention to business details. R2K's exceptional account and project managers work seamlessly with us to deliver economical, high quality solutions."

Summarized Yien, "One of our customers has estimated an annual savings of 26% associated with back-office BPO, with a payback period of approximately four months. Other benefits include faster turnaround due to around-the-clock processing, eliminating paper handling, more efficient use of staff resources, lower fixed costs, and better management controls."

About R2K, Inc.

Founded in 1996, R2K, Inc. is an IT services company with offices in New York City and Bangalore. R2K offers consulting, systems integration, and outsourcing for some of America's largest and most innovative organizations. R2K delivers solutions across a range of applications including imaging, workflow, OCR and data capture, software management, enterprise application integration and outsourcing.