By Paul Deffenbaugh, Editorial Director
I'm a process guy. I like to figure out the best way to do something and develop a way to implement that on a consistent basis. I think many builders like to do that for construction issues, but most custom builders tend to only build a business process after something goes horribly wrong. For some reason, smaller builders don't realize the advantage of having sophisticated, highly implemented systems within their smaller organizations. Perhaps they see it as too much overhead.
But not Estes Builders. This year, the Se