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A gleaming example: Executives are finding that making a clean sweep of their retail stores is...

By Arnold, Jeff; Bures, Christy
Publication: IIE Solutions
Date: Friday, February 1 2002

Do lean concepts apply only to manufacturing operations? Is there a place for engineered standards beyond fabrication, assembly, and distribution industries? What is one of the most competitive industries doing to maximize customer value and grow profitability? The following article is the first in a series that examines how one retail chain has committed to maintaining competitiveness and increasing profitability by enhancing the overall customer experience in its stores. These articles will demonstrate how the concepts and applications that originated in traditional manufacturin

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