I tell ya, I don't get no respect," Rodney Dangerfield whines in trademark fashion. The bug-eyed comedian died last year at 82, but I'll always remember him for one shining trait: He turned a spotlight on respect. Experts in risk management and safety unanimously agree that the the abundance or absence of respect has a lot to do with the frequency and severity of hotel accidents. Hotel risk-management programs that earn employee respect work; those that don't invariably fail.
The foundation of risk management is the safety inspections hotel operations and properties us