811 MSi Software 2004 Inc. (S, C)

772-388-1073

www.811msi.ca

Products/Services: 88, 114, 136, 151

Other: Telcom Bill Management

A

Aastra OnDemand (M, C)

800-468-3266

www.aastraondemand.com

Products/Services: 20, 25, 107

ac2 Solutions (C)

732-583-1919

www.ac2solutions.com

Products/Services: 46, 136, 171

Accudata (S)

972-390-2610

www.accudatatech.com

Products/Services: 55, 117, 121, 122, 134

Accurate Always (M, C)

800-828-9428

www.accuratealways.com

Products/Services: 22, 173, 51, 95, 123

Acredo Technologies, Inc. (Acredo) (S)

850-266-7121

www.acredo.us

Products/Services: 1, 8, 18, 20

Other: Hosted Internet Phone Service

Active TeleSource, Inc. (S)

503-292-2077 x5304

www.theactivegroup.biz

Products/Services: 63, 66, 130, 133, 134

ADTRAN, Inc. (M)

256-963-8000

www.adtran.com

Products/Services: 20, 29, 31, 71

Other: Managed Ethernet Switches

Advanced Data-Comm (S)

800-582-9501 x83545

www.advanced-data.com

Products/Services: 66, 130, 133, 134

Other: Inbound/Outbound/CRM

Aerotek Professional Services (S)

7301 Parkway Dr., Hanover, MD 21076

Contact: Steve Schumacher

704-329-8172

www.aerotek.com

sschumac@aerotek.com

Products/Services: 98, 99

Aerotek Professional Services specializes in providing highly skilled personnel for inbound, outbound and blended contact centers in areas such as management, sales, customer service, order entry, training and collections. We meet with each candidate to conduct personal and behavioral interviews, resume and reference checks, and any needed testing, background checks and drug screens. We continually place the best candidates at all levels of skills and expertise to ensure a perfect fit.

Aiko Solutions (C)

+4420787 12929 x29

www.aikosolutions.com/

Products/Services: 42, 91, 144

AIM Technology (C)

415-692-5580

www.aimtechnology.com

Products/Services: 136

Other: Contact Center Analytics

Alexander Resources (S)

972-818-8225

www.alexanderresources.com

Products/Services: 43, 46, 66, 156

Other: Cellular & Wireless Training

Allegiance, Inc. (C)

801-617-8034

www.allegiance.com

Products/Services: 51, 52

Other: Enterprise Feedback

Management (EFM) solutions

Alta Resources (S)

120 N. Commercial St., Neenah, WI 54956

Contact: Pat Nicholson

877-934-6377

www.altaresources.com

insight@altaresources.com

Products/Services: 130, 131, 132, 133, 135

Alta Resources recognizes that the most successful brands are able to create and leverage meaningful relationships with their customers. We help our clients maximize their customer relationships by providing a complete portfolio of customer care, sales and information technology solutions. Our flexible CRM and business intelligence offerings, workforce management services and dedicated leadership help our clients deliver best-in-class service to strengthen brand loyalty and nurture their customer relationships. Alta Resources is also recognized by Visa as a PCI Compliant Service Provider for the Cardholder Information Security Information Program (CISP), demonstrating our commitment to protecting and safeguarding sensitive consumer data.

Altitude Software (C)

90 Allstate Pkwy., Ste. 601

Markham, ON L3R 6H3

Contact: Angela Hill

905-479-2655

www.altitude.com

callus@altitude.com

Products/Services: 7, 22, 49, 57, 143

A fully integrated contact center plays a key role in strengthening customer relationships, increasing revenues and improving overall operational efficiencies. Altitude uCI delivers a Unified Customer Interaction management software suite with modular solutions that adjust to your existing environment. Providing inbound, outbound voice, e-mail and chat management, Altitude also provides the tools to ensure each interaction is handled in the most efficient, effective manner. Our architecture is unique in the industry with a single language and editor to control in real time all media interactions, simultaneously on IP-PBXs, including Altitude vBox, and traditional PBXs.

Altivon (V)

602-440-1100

www.altivon.com

Products/Services: 7, 20, 160, 166

AMC Technology (C)

804-915-0520

www.amctechnology.com

Products/Services: 49, 53, 73, 149

Other: Multichannel integration software

AMCAT Software (M, C)

800-364-5518

www.amcat.com

Products/Services: 7, 20, 47, 57, 150

American Teleservices Association

317-816-9336

www.ataconnect.org

Other: Teleservices networking, professional & business development, & compliance

americon (M, V)

707-539-3321

www.controlroomsusa.com

Products/Services: 128, 149

Other: Control room furniture, video display systems

Amtech Marketing, Inc. (S)

888-546-4844

www.amtechmarketing.com

Products/Services: 46, 98, 148, 156, 157

AMTELCO (M, C)

800-356-9148

www.amtelco.com

Products/Services: 95, 159, 160, 169

Other: RED ALERT--Rapid

Emergency Deployment system

AnswerNet Network (S)

609-921-7450

www.answernet.com

Products/Services: 61, 130, 132, 133, 134

APEX Voice Communications (M)

818-379-8400

www.apexvoice.com

Products/Services: 17, 45, 159, 166, 162

Aplicor Inc. (M, C)

561-347-0300 x101

www.aplicor.com

Products/Services: 52, 53, 86, 94, 142

ASC telecom L.P. (M, S)

201-252-3001

www.asctelecom.com

Products/Services: 123, 136, 151

Aslan Training & Development (S)

770-690-9616 x104

www.aslantraining.com

Products/Services: 46, 156

Other: Call Center Sales/Customer

Service Training

Aspect Software Inc (M)

888-412-7728

www.aspect.com

Products/Services: 7, 8, 136, 166, 171

Attachmate (C)

206-217-7100

www.attachmate.com

Products/Services: 107, 111, 143, 149

Other: Unified Desktop / Desktop Integration Solutions

Avidian Technologies (C)

206-686-3001

www.avidian.com

Products/Services: 47, 53, 86, 142

B

BASiX Automation Integrators, Inc. (V)

603-758-6458

www.basixai.com

Products/Services: 20, 31, 49, 166, 167

BCE Elix (V, S)

514-768-1000

www.bceelix.com

Products/Services: 53, 57, 123, 166, 171

Bilingual Corporation (S)

305-938-0660

www.bilingualtelemarketing.com

Products/Services: 55, 112, 130, 132, 133

BrandonWayne Group (S)

800-946-2693

www.callcenterworkforce.com

Products/Services: 96, 98, 99

C

Cacti, Inc. (M, C)

25 Bank St., Sussex, NJ 07461

Contact: Reginald Jerel

866-34C-ACTI

www.cacticom.com

rjerel@cacti-inc.com

Products/Services: 173, 51, 123, 136

Contact Center Recording and QA

Cacti is committed to software development of quality assurance and corporate compliance solutions within the contact center. Our solutions blend quality concepts allowing organizations to improve efficiency, compliance, performance and automate processes resulting in financial success. Our innovations include: voice/screen recording, analytical reporting, speech analytics, automated survey and workflow applications.

Calabrio (C)

763-592-4600

www.calabrio.com

Products/Services: 173, 136, 171

Other: Unified Agent Desktop Software, Quality Management Software

Call Center Consultants (S)

781-740-2772

Products/Services: 118, 119, 121

Other: Call Center Prospect Lists

CallCenterClassifieds.com (S)

800-946-2693

www.callcenterclassifieds.com

Products/Services: 98

Other: Call center job board

CallCenterJobs.com (S)

888-353-7529

www.callcenterjobs.com/clickthru.cfm?LID=6397

Products/Services: 46, 96, 98, 99, 145

CallCopy (C)

888-922-5526 x5999

www.callcopy.com

Products/Services: 123, 146

Other: Surveys

CallMiner (C)

239-689-6463

www.callminer.com

Products/Services: 51, 170

Other: Speech analytics

Cbeyond (S)

678-370-2437

www.cbeyond.net

Products/Services: 77, 103, 104, 146, 160

Cerebit (C)

813-868-1904

www.cerebit.com

Products/Services: 173, 136, 144

Other: Fraud/Identity Theft Prevention

CFI Group (S)

734-623-5425

www.cfigroup.com

Products/Services: 46, 51, 53, 76, 136

Cicero, Inc. (C)

919-380-5092

www.ciceroinc.com

Products/Services: 149

Circumference Technology Services, Inc. (S)

877-882-9253

www.circumference.ca

Products/Services: 107, 130, 133

Other: Hosted Contact Center Solutions

Cisco Systems

408-902-3530

www.cisco.com/go/cc

Products/Services: 7, 20, 22, 47, 166

CITEL Technologies (M, C)

877-248-3587 xsales

www.citel.com

Products/Services: 31, 104, 115

Other: Digital-to-analog voice recording signal translation

Citrix Online (Citrix GoToAssist) (S)

800-549-8541

www.gotoassist.com

Products/Services: 94, 106, 109, 140

Other: Hosted Remote Support Solution

ClickFox (C)

404-351-8020

www.clickfox.com

Products/Services: 14, 46, 51

CobbleSoft International Ltd. (S, C)

877-627-2441

www.cobblesoft.com

Products/Services: 173, 53, 95, 111, 114

Codima Technologies (M, C)

610-579-9435

www.codimatech.com

Products/Services: 24, 119, 136, 151

Collaboration Technologies (C)

+525556300257

www.collaborationtechnologies.co.uk

Products/Services: 7, 49, 53, 57

Comarch (C)

+48 12 646 1504

www.comarch.com

Products/Services: 11, 47, 53, 62, 116

CommuniGate Systems (C)

800-262-4722 x208

www.communigate.com

Products/Services: 20, 25, 27, 101, 104

ComplianceBridge Corporation (S, C)

800-317-2820

www.compliancebridge.com

Products/Services: 173, 97, 120, 148

Concentric, An XO Communications Service (S)

866-500-9696

www.concentric.com

Products/Services: 102, 103, 110, 111

Other: Web Hosting, Email and Domain Name Registration

Convertec Business Solutions (S)

888-745-4099

www.convertecsolutions.com

Products/Services: 44, 130, 131, 133, 134

CosmoCom (C)

121 Broad Hollow Rd., Melville, NY 11747

Contact: Sales

631-940-4200

www.cosmocom.com

info@cosmocom.com

Products/Services: 7, 22, 57, 166

Unified Customer

Communications IP Contact

Center Consolidation Technology

CosmoCom, the global leader in Contact Center

Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations--onshore, offshore, and home--formal and informal agents, captive and outsourced operations, multichannel and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

CRMlandmark.com (S)

561-702-8466

www.crmlandmark.com

Products/Services: 9, 46, 52, 53, 70

Customer Insight Group, Inc. (S)

303-422-9758

www.customerinsightgroup.com

Other: CRM Strategy

D

Dataupia

617-301-8400

www.dataupia.com

Products/Services: 173, 54

Other: Data Warehouse

Dialexia Communications Inc. (M, C)

514-693-8500 x214

www.dialexia.com

Products/Services: 11, 20, 26, 30, 45

Digital Antenna (M)

954-747-7022

www.digitalantenna.com

Other: Cell Booster and Antenna Manufacturer

Dirigosoft Corporation (S, C)

877-870-1234

www.dirigosoft.com

Products/Services: 20, 115

E

e-Services Group International (S)

918-335-2522

www.e-servicesgroup.com

Products/Services: 130, 133, 134, 135

Other: Customer Care

Echopass (S)

877-419-0908

www.echopass.com

Products/Services: 22, 53, 71, 166

Other: SAS70 Certified

eGain Communications (S, C)

650-230-7532

www.egain.com

Products/Services: 74, 73, 111, 109, 114

Electronic Voice Services (M, C)

972-713-6622

www.evs7.com

Products/Services: 33, 56, 57, 150, 161

Empirix (S, C)

781-266-3379

www.empirix.com

Products/Services: 14, 50, 123, 136, 152

Encore Networks (M)

703-318-4366 x4366

www.encorenetworks.com

Products/Services: 29, 71, 140, 144

Endeavor Telecom (S)

678-460-2500

www.endeavortelecom.com

Other: CPE Installations, Inside Wiring, Trouble Tickets, Site Surveys

Envision (C)

206-225-0800 x500

www.envisioninc.com

Products/Services: 46, 123, 156, 171

Other: Business Intelligence

ESQUBE Communication Solutions (S, C)

+80 57672396 x26

www.esqube.com

Products/Services: 13, 20, 24, 27, 30

etalk Corp. (C)

4040 W. Royal Ln., Ste. 100 Irving, TX 75063

Contact: Kathy Kuehne

800-835-6357

www.etalk.com

info@etalk.com

Products/Services: 173, 51, 114, 123, 136

Autonomy etalk goes beyond traditional approaches to enable the Intelligent Contact Center, providing the ability to capture, share and analyze the critical data that flows through the contact center. Autonomy etalk does this by delivering a platform for multichannel interaction analysis, real-time agent support and contact center performance management solutions, including call and desktop recording, quality monitoring, agent coaching and evaluations and customer surveys. With automated processes, intuitive enterprise search and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise.

EventHelix.com Inc. (C)

240-274-1453

www.eventhelix.com

Products/Services: 13, 14

F

FacetCorp (M)

800-235-9901

www.facetcorp.com

Products/Services: 20, 25, 30, 49, 115

Five9, Inc. (S)

925-201-2000

www.five9.com

Products/Services: 7, 18, 56, 57, 58

FOQUEST (V, S)

781-245-7770 x2

www.foquest.com

Products/Services: 46, 54, 144, 149

Other: Biometrics and Data Security

Forum Communications International (M)

972-680-0700 x1601

www.forum-com.com

Products/Services: 44, 71, 104, 109

Other: Emergency

Conferencing/Converged

Conferencing

Fuze Digital Solutions (S, C)

425-649-1246

www.fuze.com

Products/Services: 47, 52, 107, 111, 114

G

GC Services (S)

713-777-4441

www.gcserv.com

Products/Services: 16, 130, 132, 133, 134

Genticity (C)

404-307-2201

www.customerl.com

Products/Services: 22, 51, 107, 111

Other: CRM for the Call Center

Givex (S)

877-478-7733

www.givex.com

Products/Services: 149

Other: Gift Cards, Loyalty Cards, Stored Value, Coupons, Payment Systems

GM Voices, Inc. (S)

770-752-4500

www.gmvoices.com

Products/Services: 46, 129, 166

Other: voice and audio recording

GMT Corp. (C)

770-416-6000

www.gmt.com

Products/Services: 76, 171

GN US Inc. (M)

77 Northeastern Blvd., Nashua, NH 03062

Contact: Christian Sommerhoff

603-864-6512

www.jabra.com

csommerhoff@gn.com

Products/Services: 92

Through its Jabra brand, GN is a world leader in innovative headset solutions. Our innovative and stylish headsets suit everyday life from work to leisure--providing increased efficiency and mobility as well as enhanced personal comfort.

GyrusLogic (S, C)

602-432-1995

www.gyruslogic.com

Products/Services: 106, 147, 166, 163, 170

H

HigherGround Inc. (C)

818-591-3133

www.highergroundinc.com

Products/Services: 12, 123, 136, 151

Other: Liability Recording, Agent Evaluation

HouseCalls Audio Tour (S)

888-817-1860

www.housecallsaudiotour.com

Products/Services: 1, 111, 131, 166

Human Resource Management Center (S, C)

480-988-5597

www.hrmc.com

Products/Services: 14, 96, 98, 163, 171

I

I.S. Associates, Inc. (S, C)

800-583-3440 x142

www.isassoc.com

Products/Services: 11, 12, 52, 53, 111

ICT Group, Inc. (S)

800-201-1085

www.ictgroup.com

Products/Services: 130, 132, 133, 135, 147

IEX Corp. (C)

972-301-1789

www.iex.com

Products/Services: 46, 53, 111, 136, 171

InfoCision Management Corp. (S)

325 Springside Dr. Akron, OH 44333

Contact: Steve Boyazis

866-670-4IMC

www.infocision.com

steve.boyazis@infocision.com

Products/Services: 130, 131, 132, 133, 134

As a leading provider of contact center solutions, InfoCision Management Corporation specializes in lead generation, customer acquisition, customer care and retention. With 25 years of direct marketing experience, we help Fortune 100 companies build stronger, more valuable relationships with their customers. InfoCision is a full-service marketing firm, providing inbound and outbound teleservices, mail and premium fulfillment, bulk e-mail and fax, Web development, creative design and copywriting. Our reputation is unmatched and has earned us numerous awards. In fact, we have been recognized as the highest quality call center company in the world an unprecedented 14 times by Customer Interaction Solutions magazine.

Infor (C)

678-319-8000

www.infor.com/inforcrm

Products/Services: 51, 53, 55, 73, 142

Information Access Technology (C)

800-574-8801 x260

www.iat-cti.com

Products/Services: 19, 49, 57, 58, 166

Informiam (M, C)

678-980-7413

www.informiam.com

Products/Services: 51, 114, 136, 171

Other: Proactive Contact Center Management

Infusion Software (S, C)

480-682-6765

www.infusionsoft.com

Products/Services: 53, 55, 63, 73, 142

Ingate Systems (M)

603-883-6569

www.ingate.com

Products/Services: 140, 144

Other: SIP-capable Firewalls and SIParators, NAT traversal, SIP Trunking

InsideSales.com (M, C)

866-342-5370

www.insidesales.com

Products/Services: 47, 53, 56, 63, 68

Intelemedia Communications, Inc. (S)

972-300-2150

www.intelemedia.com

Products/Services: 7, 131, 134, 166

Other: Hosted Contact Center

Intelenet Global Services (S)

972-596-0033

www.intelenetglobal.com

Products/Services: 46, 87, 89, 130, 134

Interactive Intelligence Inc. (C)

7601 Interactive Way

Indianapolis, IN 46278

317-872-3000

www.inin.com

Products/Services: 7, 22, 27, 111, 166

Interactive Intelligence Inc.[R] (Nasdaq: ININ) was formed in 1994 and today is a leading developer of all-in-one IP communications software for every aspect of customer interaction management. For contact centers and enterprises alike, our SIP-architected multi-channel IP platform and adaptable application suites pair innovation with experience to meet even the most demanding customer service performance requirements. Yet our communications solutions aren't just innovative. They're also proven, as evidenced by the recognized companies that rely on them worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana, and maintains offices throughout North America, EMEA and the Asia-Pacific with more than 2,500 customers globally.

Interactive Softworks, Inc. (C)

678-762-9112

www.interactivesoftworks.com

Products/Services: 22, 56, 57, 58, 149

Interactive.com (S)

617-354-8585

www.interactive.com

Other: E-mail marketing solution

InterfaceSERVICES (S)

770-975-4823

www.interfaceservices.net

Products/Services: 13, 145

Interior Concepts (M)

800-678-5550

www.interiorconcepts.com

Products/Services: 128

Other: Furniture/Site Design

Intuitive Voice Technology (M, C)

602-249-5750

www.intuitivevoice.com

Products/Services: 20, 29, 44, 115, 161

Invest In Guatemala (S)

+502-2421-2484

www.investinguatemala.org

Products/Services: 130, 132, 133, 135

InVision Software AG (S, C)

312-474-7767

www.invisionwfm.com

Products/Services: 171

IPitomy Communications (M)

941-306-2200

www.ipitomy.com

Products/Services: 20, 29, 31, 104, 115

IQ Services (S)

612-243-6700

www.iq-services.com

Products/Services: 14, 50, 104, 123, 152

J

J. Patrick & Associates

973-964-9393

www.jpatrick.com

Products/Services: 98

K

KnoahSoft (S, C)

701 N. Green Valley Pkwy., Ste. 200

Henderson, NV 89074

Contact: Kerri Coll

702-990-3022

www.knoahsoft.com

info@knoahsoft.com

Products/Services: 173, 47, 107, 123, 136

KnoahSoft's contact center quality and performance management software suite dramatically improves operational performance. Our Web-based, fully integrated VoIP solution meets the quality, recording, monitoring, screen capture, surveying, e-learning and coaching needs of businesses of all sizes. Affordably priced, KnoahSoft makes it easy to buy only what you need. We know what it takes to balance productivity, quality, and agent satisfaction while providing an outstanding customer experience. Our Suite embodies those best practices in every facet of our software and our services to enable our clients to get the maximum value out of their investment. Visit www.knoahsoft.com/knoahsof t-tmc.html for a special TMCNet.com discount from KnoahSoft.

Knova Software, Inc. (C)

800-572-5748

www.knova.com

Products/Services: 53, 95, 107, 111, 114

Kontakto (V, S)

+57-1-605-9924

www.kontaktos.net

Products/Services: 13, 14, 97, 98

Other: Multilingual Contact Center Services

L

Left Bank Solutions, Inc. (C)

310-207-6800

www.leftbanksolutions.com

Products/Services: 171

Lester Inc. (S)

203-488-5265

www.lesterusa.com

Products/Services: 130, 132, 133, 134, 135

LiveVox, Inc. (S)

610-639-1760

www.livevox.com

Products/Services: 7, 11, 12, 16, 166

LumenVox LLC (C)

877-977-0707 xSales

www.lumenvox.com

Products/Services: 147, 163, 170, 168

Lynk Software, Inc. (C)

480-998-1933 x1272

www.lynksoftware.com

Products/Services: 173, 47, 52, 53, 54

M

MarketMakers Group, Inc. (S)

610-254-8924

Products/Services: 121, 133

Other: Outbound b2b teleservices

MicroAutomation (S)

678-401-8180

www.microautomation.com

Products/Services: 7, 48, 149, 166, 170

Mirabase (S, C)

305-960-1142

www.mirabase.com

Products/Services: 53, 102, 119, 142

Other: Latin American Spanish Adword Campaign Designers

Mirapoint (S)

408-720-3700

www.mirapoint.com

Products/Services: 173, 71, 73, 144

Other: Email Security, Email archiving, Email reporting

Money's Worth (S)

239-292-1234

www.4yourmoneysworth.com

Products/Services: 46, 97, 98, 157

Other: Interim Management

Multi-Tech Systems, Inc. (M)

800-328-9717 x5178

www.multitech.com

Products/Services: 29, 31, 37, 101, 104

Multima Corporation (C)

401-885-1916 x4242

www.netkeeper.com

Products/Services: 47, 53, 73, 95, 111

N

National Quality Assurance, USA (S)

800-649-5289

www.nqa-usa.com

Products/Services: 148

National Technical Systems (S)

800-270-2516

www.ntscorp.com

Products/Services: 152

NetCentrex Comverse Converged IP Communications (C)

781-213-2726

www.comverse.com

Products/Services: 20, 30, 104, 107, 166

NetOffice Corp. (V, S)

866-206-1874

www.netoffice.com

Products/Services: 12, 19, 52, 127, 159

NetOp Tech (M)

312-376-0510

www.netoptech.com

Products/Services: 24, 95, 107, 140, 144

NetSuite (S, C)

650-627-1000

www.netsuite.com

Products/Services: 52, 63, 76, 142

Other: Accounting, Ecommerce

NextCentra Integrated Communications Solutions (V, C)

(786) 206-1393

www.nextcentra.com

Products/Services: 20, 46, 166, 162, 168

NomKa Call Centers (S)

877-526-6652

www.nomka.com

Products/Services: 130, 131, 132, 134, 135

Nordia Inc. (S)

3100 Cote-Vertu Blvd., Ste. 280

Saint-Laurent, QC H4R 2J8

Contact: Patrick Carbonneau

888-858-2166 x5272

www.nordia.ca

pcarbonneau@nordia.ca

Products/Services: 130, 132, 133, 135

Customer care services (outsourcing)

Nordia, a leading Canadian provider of world-class customer care solutions, is part of one of the largest contact center networks in the world operating on three continents. Nordia has 2,300 employees in five centers handling inbound and outbound 365/24/7 services in French, English and Spanish for North American companies in industry sectors such as telecommunications, financial services, banking, e-finance solutions, government, marketing, etc. Its redundant multimedia platform includes IVR, ACD, skills-based routing, outbound dialing, Web-based interaction functionality, e-mail, text-chat, fax, voice, video, self-service solutions and more, all fully integrated to an IP-based telephony architecture, as well as transparent multi-site capacity.

NorthWest Direct Marketing, Inc. (S)

610-384-0196

www.nwdirectmarketing.com

Products/Services: 46, 130, 132, 133

O

OAISYS (M)

7965 South Priest Dr., Ste. 105

Tempe, AZ 85284

Contact: Sales

480-496-9040

www.oaisys.com

se@oaisys.com

Products/Services: 123

Call Recording and Voice Documentation

As The Right Choice for Call Recording, OAISYS is a premier developer of call recording solutions for small to medium-sized businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing telephone calls for simple retrieval, playback and management through intuitive interfaces to fit various users' needs. We provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.

OKS-Ameridial Worldwide (S)

4535 Strausser St. NW, N. Canton, OH 44720

Contact: Steve Trifelos

800-445-7128 x260

www.oksameridial.com

trifelos@oksameridial.com

Products/Services: 117, 130, 133, 134, 135

With more than 1,500 Customer Service and Sales Professionals throughout The United States, Canada and India, OKS-Ameridial is large enough to handle sizable programs, yet small enough to deliver the service and responsiveness you should expect from a family-owned company. You enjoy a single partner with a complete solution. Health--Communication--Cable & Satellite--Financial--Retail--Consumer Services--Business Services--Sales--Lead Generation--Customer Care--Data Cleansing--BPO

Oncontact Software (C)

262-375-6555

www.oncontact.com

Products/Services: 51, 53, 86, 95, 142

OnviSource Inc (C)

580-242-4636 x1130

www.onvisource.com

Products/Services: 7, 27, 123, 159, 160

Onyx Software (C)

317-249-1270

www.onyx.com

Products/Services: 53, 55, 86, 142

Other: Business process management software

OPC Marketing, Inc. (M, C)

972-267-3279 x202

www.opc-marketing.com

Products/Services: 56, 57, 79, 92, 143

OrecX (C)

11 South LaSalle, 21st Fl., Ste. 2155

Chicago, IL 60603

Contact: Bruce Kaskey

312-895-5292

www.orecx.com

bkaskey@orecx.com

Products/Services: 20, 173, 123, 151, 171

Oreka TR (Total Recorder) is a call recording application designed to work with voice over Internet (VoIP) phone systems, specifically SIP Protocol-based systems. Oreka TR adds a powerful user interface, live monitoring capability, manual start and stop as well as better codec support. Access to the recordings is Web-based and does not require installing any additional software. It features powerful and flexible search capabilities that allow for immediate and accurate retrieval of required recordings. Features include: search and tag recordings, live monitoring (listen to calls as they happen), manual start and stop, selective recording, automatic recording forwarding, and logs recordings metadata to any major Database system.

OutsourceWorld (S)

561-989-5250

www.outsource-world.com

Products/Services: 9, 97

P

PBD Worldwide Fulfillment Services (S)

770-442-8633

www.pbd.com

Products/Services: 61, 64, 110, 117, 130

Pegasystems Inc. (C)

617-866-6029

www.pegasystems.com

Products/Services: 13, 173, 53, 87

Other: Business Process

Management Software Phone Pro (S)

800-888-4893

www.phonepro.com

Products/Services: 46, 97, 156, 157

Other: Customer Service Training

Phone Ware Inc. (S)

858-459-3000 x1115

www.phonewareinc.com

Products/Services: 22, 66, 130, 132, 133

PipelineDeals.com (C)

866-702-7303

www.pipelinedeals.com

Products/Services: 47, 51, 53, 63, 136

Plantronics (M)

345 Encinal St., Santa Cruz, CA 95060

Contact: Sales

800-544-4660

www.plantronics.com/contactcenter

headsets@plantronics.com

Products/Services: 32, 91, 93, 92, 104

Plantronics, Inc. introduced the first lightweight communications headset in 1962, and in 1969 was used for the historic "One Small Step" transmission from the moon. Today, Plantronics headsets are widely used in Fortune 500 companies and organizations such as the FAA and 911 dispatch centers. With its legacy of innovation, Plantronics provides contact centers with headsets with reliability built in, premium sound and comfort and world-class, worldwide support and service. As the experts in contact center performance, Plantronics is the headset partner of choice for most contact centers worldwide. Plantronics continually delivers innovative products tailored to the contact center to improve their key metrics regarding customer satisfaction, agent productivity and employee retention.

prairieFyre Software (M, C)

613-599-0045

www.prairiefyre.com

Products/Services: 7, 12, 53, 72, 171

PreVisor, Inc. (S)

770-650-8080

www.previsor.com

Products/Services: 96

Prosodie Interactive (S)

954-671-6588

www.prosodieinteractive.com

Products/Services: 19, 130, 133, 166, 170

Pulse Voice Inc. (S, C)

905-754-4100

www.pulsevoice.com

Products/Services: 7, 30, 56, 116, 166

Q

Quintrex Data Systems Corp. (C)

319-363-5508

www.quintrex.com

Products/Services: 11, 53, 68, 111, 150

R

R.L.Bencin & Associates

440-526-6726

Products/Services: 98

RAD Data Communications (M)

201-529-1100 x330

www.radusa.com

Products/Services: 31, 71, 164, 165

Other: TDMoIP gateways

Recollect Recording, LLC (S, C)

972-377-9074

www.recollectrecording.com

Products/Services: 173, 123, 151

RED ALERT by AMTELCO (M, C)

800-380-7345

www.redalertsystem.com

Products/Services: 71

Other: Emergency notification Systems

Relevant Communications Corporation (C)

415-776-6337

www.relevantcommunications.com

Products/Services: 53, 55, 68, 73, 79

S

Sage Software (C)

800-643-6400

www.sagesoftware.com

Products/Services: 47, 53, 76, 87, 142

Salesboom.com (S, C)

902-446-4857

www.salesboom.com

Products/Services: 52, 63, 111, 114, 142

Samsung Business Communication Systems (M)

972-761-7000

www.samsung.com/bcs

Products/Services: 21, 32, 49, 91, 160

Sennheiser Communications (M)

860-434-9190 x152

www.sennheisercommunications.com

Products/Services: 92

SER Solutions, Inc. (C)

45925 Horseshoe Dr., Ste. 150

Dulles, VA 20166

Contact: Scott Wielar 703-948-5500

www.ser.com

info@ser.com

Products/Services: 7, 31, 47, 57, 166

SER delivers unsurpassed contact management and speech analytics solutions to support telemarketing, collections, fundraising, market research and proactive customer care. SER's solutions enable organizations to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding upsell and cross-sell opportunities, maximizing agent productivity, improving customer service and reducing costs.

serVonic GmbH (C)

+49 8142 4799 x12

www.servonic.com

Products/Services: 49, 77, 84, 159, 161

Sitel (S)

866-95S-itel

www.sitel.com

Products/Services: 130, 131, 132, 133, 135

snom technology AG (M)

978-686-1531 x507

www.snom.com

Products/Services: 91

Other: IP Telephones

Snowfly Performance Incentives (S, C)

307-745-7126 x7

www.snowfly.com

Products/Services: 62, 97, 136, 139, 171

Soffront Software Inc (C)

510-413-9000

www.soffront.com

Products/Services: 52, 53, 94, 95, 142

SoundBite Communications (S)

22 Crosby Dr., Bedford, MA 01730

781-897-2500

www.soundbite.com

info@soundbite.com

Products/Services: 160, 166, 163

Automated Voice Messaging Service

SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multitenant customer communications platform is used by collection agencies, financial service providers, retailers, telecommunications providers and utilities. For more information, visit www.SoundBite.com.

Spanlink Communications (V)

763-971-2000

www.spanlink.com

Products/Services: 20, 22, 49, 149

Other: IP Communications Consulting

Spectrum Corp. (M)

713-944-6200

www.specorp.com

Products/Services: 7, 5, 140

Other: Wallboards, IP Wallboards

SpeechCycle (C)

646-792-2720

www.speechcycle.com

Products/Services: 52, 130, 166, 163, 170

SPIRIT (C)

408 540-6033

www.spiritdsp.com

Products/Services: 27, 31, 32, 44, 45

SpringCM (C)

877-362-7273

www.springcm.com

Products/Services: 54, 109, 114, 142

Other: Content Management Software

StarTek (S)

303-262-4548

www.startek.com

Products/Services: 13, 130, 132

Other: Call Center Integration, Directory Services, Prepaid Calling Cards

Strategic Communication Systems (C)

800-727-4155 x322

www.strategicinc.com

Products/Services: 7, 46, 47, 57, 107

Symon Communications, Inc. (M, C)

500 N. Central Expwy., Ste.

175 Plano, TX 75074

Contact: Sales

972-578-8484

www.symon.com

sales@symon.com

Products/Services: 5, 101, 136, 149, 171

Symon delivers easy-to-use digital communication solutions that allow clients to drive productivity, increase revenues and promote a positive enlightened work culture and customer experience using digital visual displays including the PC desktop. We enable our clients to share knowledge and increase awareness out to their employees by displaying unique but relevant information, branding and messaging, and reporting real-time, mission-critical content and business metrics. Symon products focus on results as shown by improved performance and productivity throughout the businesses. Over 7,000 customers worldwide depend on Symon software, hardware and professional services for the contact center, employee communications and the enterprise.

Synergy Solutions, Inc. (S)

602-296-1600

www.synergysolutionsinc.com

Products/Services: 102, 130, 132, 133, 134

Syntellect (S, C)

800-788-9733

www.syntellect.com

Products/Services: 49, 71, 166, 167, 170

Sytel Limited (M, C)

+441296381200

www.sytelco.com

Products/Services: 30, 57, 143, 150, 166

Szatan and Assoc. (S)

312-440-9070

www.szatanassociates.com

Products/Services: 145

T

Taction--The Contact Center (S)

800-508-9936

www.taction.com

Products/Services: 46, 130, 133, 135

TARGUSinfo (S)

800-682-7487

www.targusinfo.com

Products/Services: 118, 121, 122, 166

Other: Real-time inbound call center services

TASKE Technology Inc.

613-596-2533

www.taske.com

Products/Services: 7, 49, 151, 171

Other: Telephone reporting software for call centers and general business environments

Technology Marketing Corp. (TMC) (S)

1 Technology Plz., Norwalk, CT 06854

Contact: Sales 203-852-6800

www.tmcnet.com

Products/Services: 43, 59, 118, 154, 155

Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference.

Tel-Assist (S)

888-446-8854

www.telassist.com

Products/Services: 130, 135

Other: 1st level help desk Service, Email Response

Telacquire Marketing Group Inc. (S)

604-677-7780

www.telacquire.com

Products/Services: 118, 121, 130, 133, 134

TeleCall S.A.C. (S)

+51 1 4443040 x213

Products/Services: 117, 121, 130, 132, 133

Telecorp Products, Inc. (C)

248-960-1000

www.telecorpproducts.com

Products/Services: 7, 5, 107, 136

Other: Quality monitoring, Real-time Recording

TeleDirect International, Inc. (C)

480-585-6464 x3360

www.tdirect.com

Products/Services: 53, 57, 142, 150

Other: Customer campaign management Software & Services

Teleformix, LLC (C)

847-472-5331

www.teleformix.com

Products/Services: 51, 53, 136, 157, 163

TeleManagement Search (S)

516-767-6990

www.tmrecruiters.com

Products/Services: 98

TelePlaza (S)

402-933-0342

www.teleplaza.com

Products/Services: 43, 46, 130, 133, 145

Telerx (S)

800-2TE-LERX

www.telerx.com

Products/Services: 130, 131, 132, 133, 135

Telespectrum FX (S)

610-213-9792

www.trgcustomersolutions.com

Products/Services: 130, 131, 132, 133

TeleTech (S)

303-397-8100

www.teletech.com

Products/Services: 22, 52, 112, 136

Other: Customer Relationship Management and Business Process Outsourcing

TelStrat (M)

972-543-3500

www.telstrat.com

Products/Services: 51, 95, 123, 140

Telvista (S)

800-563-9699 x1

www.telvista.com

Products/Services: 130, 132, 133, 134, 135

Texas Digital Systems, Inc. (M, C)

800-693-2628

www.txdigital.com

Products/Services: 53, 95, 101, 171

The Call Center School (S)

615-812-8400

www.thecallcenterschool.com

Products/Services: 13, 46, 155, 156, 157

The Phone Coach (S)

701-530-0806

www.thephonecoach.com

Products/Services: 46, 96, 143, 157, 158

The Taylor Reach Group, Inc. (S)

416-276-9068

www.thetaylorreachgroup.com

Products/Services: 13, 46

The Telework Coalition (S)

202-266-0046 x101

www.telcoa.org

Products/Services: 46

Other: Work at home contact center solutions

Thomas L. Cardella & Associates (S)

319-393-1511

www.youdonthavetosettle.com

Products/Services: 130, 133, 135

Other: E-mail marketing Campaigns

Tigerpaw Software (C)

800-704-9009

www.tigerpawsoftware.com

Products/Services: 47, 53, 142, 171

Other: Professional service Automation (PSA) Software

TMP Direct (S)

973-347-9400 x4248

www.tmpwdirect.com

Products/Services: 61, 63, 130, 133, 135

Toshiba America Information Systems, Telecom Systems Division (M)

949-583-3000

www.telecom.toshiba.com

Products/Services: 20, 21, 159, 161

Other: Video comm, IP Phones, VoIP, digital phones, wireless phones, softphones

TouchLogic (S)

866-707-0207 x205

www.touchlogic.com

Products/Services: 160, 166, 163

TouchStar Software (C)

866-338-0678

www.touchstarsoftware.com

Products/Services: 173, 57, 143, 150, 151

TRG Customer Solutions (S)

610-213-9792

www.trgcustomersolutions.com

Products/Services: 130, 131, 133

Trivium Systems Inc. (C)

877-439-9338 x320

www.triviumsys.com

Products/Services: 11, 12, 173, 153

Other: Call recording

TTC Marketing Solutions (S)

800-777-6348 x4970

www.ttcmarketingsolutions.com

Products/Services: 16, 71, 130, 133, 151

U

UCN, Inc. (S)

14870 Pony Express Rd., Bluffdale, UT 84065

Contact: Aaron Glauser

801-320-3468

www.ucn.net

aaron.glauser@ucn.net

Products/Services: 7, 47, 71, 171

eLearing and Communications InContact[R] is a fully-functional contact center platform capable of serving enterprise-grade centers eliminating the need to manage connectivity or software infrastructure while yielding remarkable TCO advantages over premises-based alternatives. Integrated ACD and workforce management components deliver the right agent at the right time. Hiring, eLearning and communication modules, when combined with the ACD, result in more skillful and motivated agents speaking the right message at the right time. UCN's inContact will change your world with implementation measured in days, not months, allowing you to innovate and focus efforts on your critical business needs.

Ulysses Learning (S)

800-662-2066

www.ulysseslearning.com

Products/Services: 46, 156, 157

Other: Simulation-based e-Learning for CSRs, sales reps and managers

Unica Corporation

781-839-8000

Products/Services: 53, 59, 61, 62, 63

Unifica Teleservices (S)

713-461-5895

www.unificateleservices.com

Products/Services: 130, 132, 133

Upstream Works Software (C)

905-660-0969 x362

www.upstreamworks.com

Products/Services: 22, 49, 58, 136

Other: Agent Desktop & Automation

V

Velaro Inc. (C)

800-983-5276 x741

www.velaro.com/?cid=171

Products/Services: 63, 102, 106, 111, 109

VERBIO Technologies S.L. (C)

+34 934097120

www.verbio.com

Products/Services: 107, 147, 167, 170

Other: Voice speaker verification system and voice -enabled web interaction

Verint Witness Actionable Solutions (M)

330 South Service Rd., Melville, NY 11747

Contact: Sales 800-4VE-RINT

www.verint.com

info@verint.com

Products/Services: 123, 136, 147, 171

Other: Call recording solutions Created following Verint's merger with Witness Systems, Verint Witness Actionable Solutions features the broadest portfolio for customer service analytics, workforce optimization, quality monitoring/recording, workforce management, eLearning, performance management and customer surveys. From contact centers, to branch and back-office operations and through to the enterprise, its solutions provide the visibility and actionable intelligence to power decision-making, ensure service excellence and drive performance across all aspects of customer operations.

Vertical Communications (M)

877-VER-TICA x2

www.vertical.com

Products/Services: 1, 20, 47, 159, 166

Virtual Causeway (S)

978-372-5062

www.v-causeway.com

Products/Services: 66, 132, 133

Virtual Hold Technology (S)

330-670-2263

www.virtualhold.com

Products/Services: 13, 47, 100, 107

Other: Virtual Queuing Solution

VOCALCOM (M, C)

6700 Cote de Liesse, Ste. 102

Montreal, QC

H4T2B5 Canada

Contact: George Seroukas

514-733-6444

www.vocalcom.com

gseroukas@vocalcom.ca

Products/Services: 7, 49, 57, 107, 150

VOCALCOM provides world-class CRM and contact center software solutions. We proudly have an extensive worldwide client base in over 30 countries. Vocalcom's solutions include ACD, IVR and predictive dialing, latest Asterisk, natural language, VoiceVision, HMP, Dialogic and Avaya contact center platforms. Together, these next-generation technologies can be bundled with VOCALCOM's software architecture to provide turnkey solution for all vertical markets. Our solutions allow companies to efficiently service their customers while optimizing their workforce and quality of service. Hermes addresses itself to all industry sectors that directly target customer interactions: sales, marketing, collections, customer services and telemarketing.

Voice Print International (C)

800-200-5430

www.vpi-corp.com

Products/Services: 173, 123, 136, 147, 156

Voice Teleservices (S)

207-699-2484

www.voiceteleservices.com

Products/Services: 46, 130, 133

VoiceObjects, Inc. (C)

650-288-0313

www.voiceobjects.com

Products/Services: 53, 147, 160, 166, 163

Voxbone (S)

32 2 808 00 00

www.voxbone.com

Products/Services: 130, 135

Other: VoIP origination services

VoxMedia Consulting, Inc. (S)

781-259-0404

www.voxmediaconsulting.com

Products/Services: 46, 143, 147, 166, 170

VPI (Voice Print International) (C)

160 Camino Ruiz, Camarillo, CA 91301

Contact: Patrick Botz

800-200-5430

www.vpi-corp.com

info@vpi-corp.com

Products/Services: 123, 136, 147, 156, 171

VPI (Voice Print International) is a leading innovator and provider of integrated call recording, quality monitoring, workforce management, performance management, agent coaching and speech analytics. Through its award-winning modular suite of contact center solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries.

Walker's Research (S)

800-913-0382

www.walkersresearch.com

Products/Services: 117, 118, 120, 121

West at Home (S)

800-841-9000

www.westathome.com

Products/Services: 130

Other: Home-based Agents, Remote Agents

Xceed (S)

The Smart Village, KM28, Cairo/Alex Road

Cairo, 00 00202 Egypt

Contact: Ossama Nazmi

+2 02 3776 3000

www.xceedcc.com

ossama.nazmi@xceedcc.com

Products/Services: 22, 52, 94

Business Process Outsourcing Xceed is the largest and most sophisticated contact center in the Southern Mediterranean region with a capacity of 1,600 Web-enabled, multichannel workstations. It offers inbound/outbound/integrated customer contact solutions. It currently manages programs for clients covering four different continents in eight languages. Xceed is the first and only COPC-2000[R] ISO 14001: 2004, ISO 9001:2000, and OHSAS 18001:1999 certified in North Africa and Southern Mediterranean Region.

A: Equipment Vendor

B: Service Provider/Carrier

C: Software Developer

D: Solutions Provider

E: Reseller/Disributor