Enterprise management system kicks out 'multitude of spreadsheets'

Contracting and facilities maintenance company Denman Croup has bought an enterprise and field service management system to get real-time visibility right across its operation in a deal worth £300,000.

Denman, which installs and maintains refrigeration equipment for major retail chains

The system, due to be implemented in May, will cover all business processes, including installation and maintenance. FS is intended to provide Denman's 120 field staff with customer information in real time, as well as engineer scheduling and diary management, management of client-by-client service level agreements, project management and costing on installations and workflow.

Mark Denton, managing director for the Denman Croup, said: 'In eight years, Denman has evolved to be a business which will deliver £50111 of sales this year - we've simply outgrown our existing processes. All 300 Denman employees will have access to Infor's solution in one way or another - office based staff through their desk tops, site-based operatives through their PDAs, and field service managers will have access through laptops and 3G cards whilst mobile.'

Mike Spragg, head of Infor Service Management in the UK, said the system will provide Denman with 'the tools for enhanced operational visibility and service management, ultimately resulting in improved customer service'.

He added that although the solution is currently a precise fit to Denman's requirements its architecture, it 'will enable the company to adapt to any future changes without the need for bespoke programming or software upgrades.'