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Business EQ

Studies have found that emotional and social intelligence has greater bearing on business success than either IQ or education. In Business EQ, editorial consultant Susan Davis describes how to develop the self awareness and interpersonal skills that support growing a business (and a healthier life in general).

Susan Davis

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Latest Comments in Business EQ posts

No class ...

Susan,
Some people just have no class.

Blackberry or not.

The Franchise King
Joel Libava ...

By: Joel Libava on 10/14/09 at 10:45 AM

Developing Emotional Intelligence: How (When and Why) Not to Use Your Blackberry

Stealth Destroyers Are Cancerous and Contagious ...

Stealth destroyers are not only cancerous, but they are highly contagious.

Like a cancer, stealth destroyers are poisonous to the organizational system. In my experience over the past fifteen years with clients, there are only two options. Avoid hiring a passive aggressive stealth destroyer or complete the proper documentation and remove the cancer. I've found it fairly straightforward to detect passive aggressive behavior in behavioral interviews.

Unlike real cancer, which is not contagious, the stealth destroyer is highly contagious for two reasons. First, they can drag others down to their level. Secondly, fellow employees can see clearly what's going on and can't believe that managers are buying their truckload of crap. That can deflate the engagement level of a workforce very quickly.

So, my suggestion is to take aggressive action against the stealth destroyer. Thanks for the thought provoking articles.

By: Jim Connolly | Organizational Results Experts | www.orgresults.net/newsblog on 7/3/09 at 4:05 PM

Dealing with Difficult People: The Stealth Destroyer

Great series ...

Susan, I'm really enjoying these posts. very helpful insights.

By: David Hennessy on 6/23/09 at 12:20 PM

Dealing with Difficult People: The Know-It-All

The "new economy' bully ...

A new type of bullying has recently become prevalent - the manager who chooses not to manage and address situations on an ongoing basis - but rather uses the increased occurences of layoffs to be his / her management tool to quietly address what once had been addressable performance situations. That bully in essence hides from the day to day, does not manage or interact with team members, but chooses to use the layoff tag to deal with situations they should have been managing through. How often recently has a laid off individual been a 'complete surprise' to both and individual as well as to his / her team? The behavior goes further still when dealing with older (bad term) or more highly paid individuals.......managers don't dare to address or manage those individuals for fear of claims and at the same time do not address performance on a day to day basis....rather, by surpise attack. Companies should be very proud of their managers that use their newly created management tool repeatedly - the layoff. We all know a few of these managers, don't we?

By: Robert OBrien on 6/15/09 at 3:26 PM

Dealing with Difficult People: The Workplace Bully

Paperwork ...

I think paperwork should be a four letter word! I know we have talked about this before, but it seems as though if you don't keep on top of it, you end up having this massive stack of papers to sort through!
Good luck to all those who are facing the pile of papers!

By: Kim on 5/31/09 at 10:33 PM

Creating a Filing System that Works