Love of the industry ... and the rest is history. Annette Murphy talks with GSM about the...

Q: How did you get into the industry?

A: Just out of high school and while attending UCLA. I worked evenings as a waitress. One of my best customers was an American Airlines mechanic and his family. He encouraged me to go to work for the airlines, and one afternoon, I went to the AA employment office and applied. Three days later I was in a reservations class. I thought I would do that for a short period of time and then pursue another line of work. But as happens so often, I developed a love of the industry and the rest is history.

Q: What trends have you s