Process Excellence: Driving Performance Through Benchmarking.

CHAPEL HILL, N.C. -- Benchmarking ranks second among management tools used by executives to enhance the efficiency and productivity of their companies, according to a leading strategy consulting firm. In fact, Dow Chemical implemented a best practice knowledge management program that saved more

Best Practices LLC's research -- now available for a 10% discount until December 31, 2004 -- includes performance metrics, as well as strategies and tactics of Fortune 500 companies. Sample best practices are available at: http://www3.best-in-class.com/rr466.htm Learn from detailed case studies like one that describes how a Six Sigma team performed a cross-business analysis of its sales process, identified and eliminated ineffective activities to reach a 1000% growth in leads and 900% growth in sales.

Some of the most prominent names in corporate history have benefited from benchmarking:

--Marriott gained a 500% improvement in its guest check-in service process by benchmarking the patient admittance process used in hospital emergency rooms.

--Southwest Airlines saved millions of dollars a year and was able to put more aircraft in the air while reducing the number on the ground by benchmarking Indy 500 pit crews.

--Lucent Technologies identified best individual engineer practices that boosted productivity levels by 10 percent in eight months and yielded six times the ROI after two years.

Sample our performance metrics, executive insights and best practices by downloading complementary excerpts of benchmark research in your area of interest:

Business Operations: http://www3.best-in-class.com/rr467.htm

Customer Service: http://www3.best-in-class.com/rr468.htm

Human Resources: http://www3.best-in-class.com/rr469.htm

Knowledge Management: http://www3.best-in-class.com/rr470.htm

Sales & Marketing: http://www3.best-in-class.com/rr471.htm

From facilitating peer-to-peer networking and conducting customized benchmarking research to providing on-demand best practices, Best Practices, LLC offers solutions for all your benchmarking needs. Specifically, our research features: exclusive surveys and interviews with top executives at Fortune 500 companies, site visits with best-in-class companies, focused roundtable and networking events and detailed roadmaps for excellence.

Find out more about our complete suite of service offerings by downloading the free Process Excellence best practices at http://www3.best-in-class.com/rr466.htm and contacting Susan Silverstein at ssilverstein@best-in-class.com or (919) 767-9251. To receive your 10% discount on published research, simply enter the promo code WN04 during checkout. This offer is only valid until December 31, 2004.

ABOUT BEST PRACTICES, LLC

Best Practices, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more information, call 919-403-0251 or visit http://www.best-in-class.com/.