J. P. Morgan Chase & Co. Selected as Gartner Measurement 'TOP' Award Winner of 2002; Winner...

Business Editors

SAN DIEGO--(BUSINESS WIRE)--April 30, 2002

Gartner, Inc. (NYSE: IT), today announced J. P. Morgan Chase & Co. the winner of Gartner's Technology, Organization and Process (TOP) Performance Award for 2002.

The award was presented today at Gartner

Gartner recognized J. P. Morgan Chase & Co. for its ongoing commitment to continuous improvement and performance management throughout its organization.

"Through continuous measurement, J.P. Morgan Chase & Co. was able to demonstrate business value through operational efficiencies, making it a true world-class measurement organization," said Clive Talyor, senior vice president of Gartner Measurement. "To have achieved the position as the most cost-effective organization when compared to Gartner's mainframe database demonstrates the tangible benefits achieved through the company's continuous improvement programs over the past four years."

Chase began benchmarking its technology systems in 1994 with an ongoing benchmark program driving its continuous improvement efforts. Testimony to J. P. Morgan Chase & Co.'s commitment to the ongoing benchmark/improvement cycle can be found in its Enterprise Technology Services (ETS), a Global Benchmarking organization.

J. P. Morgan Chase & Co. was selected based on the following criteria:

-        Ongoing commitment to continuous improvement
-        Strong IT management skills and a willingness to be measured
-        Visibility of benchmark results within the organization
-        Strong partnership between the IS organization and management
-        Measurement used as a management tool
-        Measurement instrumental to the strategic planning cycle
-        Significant improvement achieved as a result of benchmarking
         investment
-        Benchmark data collected quickly and accurately
-        Approaching or in the top 10 percent of Gartner Measurement's
         client database

Gartner Symposium/ITxpo 2002 is being held April 29 through May 2 at the San Diego Convention Center in San Diego. Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more details or Gartner Symposium/ITxpo 2002, visit www.gartner.com/symposium or call 1-800-778-1997.

About Gartner, Inc.

Gartner, Inc. is a research and advisory firm that helps more than 11,000 clients understand technology and drive business growth. Gartner's divisions are Gartner Research, Gartner Consulting, Gartner Measurement and Gartner Events. Founded in 1979, Gartner is headquartered in Stamford, Conn. and has 4,300 associates, including 1,200 research analysts and consultants, in more than 90 locations worldwide. The company achieved fiscal 2001 revenue of $952 million. For more information, visit www.gartner.com.