Unisys 3D Benchmarking for CRM Offers Clients Statistically Validated Insight into CRM...

BLUE BELL, Pa. -- New Service Will Allow Clients to Identify CRM Programs that Add the Greatest Value

E[acute accent]Unisys Corporation (NYSE:UIS) today announced that it is offering the industry's first CRM benchmarking research service - Unisys 3D Benchmarking for CRM. E[acute

accent]"Does anyone truly know what a CRM best practice is? No, they don't. Up until now organizations had to rely on 'observed' best practices, containing little or no statistical evidence to support them," said Rich Jaso, managing partner, North American CRM practice, Unisys. "In an industry first, Unisys 3D Benchmarking for CRM will provide statistically-validated best practices that allow organizations to confidently implement those CRM programs that will best support their business goals."

E[acute accent]Specifically, 3D Benchmarking for CRM offers customers the following:

E[acute accent]--A multi-dimensional evaluation of how their strategies, processes, resources and technologies intersect and impact business performance across the enterprise;

E[acute accent]--An in-depth audit of their existing marketing, sales, service and support functions;

E[acute accent]--A comprehensive analysis of CRM functions compared against their peers;

E[acute accent]--A collection of benchmark results detailing key performance indicators, operational measures and practices and a cause and effect analysis.

E[acute accent]The statistically validated benchmark results will help organizations determine what CRM practices must be preserved, adopted or eliminated to remain competitive in today's market. With this level of visibility, companies can select the most powerful investments for performance improvements, moving closer to becoming 3D Visible Enterprises (3DVE) - organizations that can see the impact of their business decisions before they are made.

E[acute accent]About Unisys

E[acute accent]Unisys is a worldwide information technology services and solutions company. Our people combine expertise in consulting, systems integration, outsourcing, infrastructure and server technology with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com.

E[acute accent]RELEASE NO.: 0404/8529

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E[acute accent]Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.