REMINDER/Encover Selected as Spotlight Company for TieCon 2004 ''Best of the Best''...

Business Editors/High-Tech Writers

REMINDER...for Friday (May 14)

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--May 14, 2004

CEO also Selected to Present

''Transforming Services into a Strategic Competitive Advantage''

Encover(TM), Inc., the leading provider

of technology-enabled services for marketing, selling and managing service contracts, today announced it has been selected as a "Best of the Best" Spotlight Company at the TieCon 2004 entrepreneurial forum. In addition, Encover's president and CEO, Chip Overstreet, was selected to present during the Spotlight session at the Services & BPO Ecosystem where he will discuss how high tech manufacturers are working with Encover to turn services into a strategic advantage.

At the event, Encover will also demonstrate its comprehensive capabilities for service sales, marketing and contract management.

The annual TieCon conference is being held in Santa Clara, California on May 14 and 15, 2004. For more information on the conference or Encover, or to set up a press briefing with Encover's CEO, please contact andrew@encover.com. Additional details follow:

Encover at TieCon

What: Encover will showcase its industry-leading service contract sales, marketing and management capabilities during TieCon 2004

Where: Exhibition Area, booth e4-32 TieCon, Westin Hotel & Convention Center, Santa Clara, Calif.

When: May 14-15, 2004, 9am-9pm Pacific

CEO Presentation at TieCon

What : Chip Overstreet, Encover's CEO, presents "Transforming Services Into a Strategic Competitive Advantage"

Where: Services & BPO Spotlight Session at TieCon, Westin Hotel & Convention Center

When: Saturday, May 15, 3pm Pacific

About Encover, Inc.

Encover, Inc. is the leading provider of technology-enabled services for marketing, selling and managing service contracts. High technology manufacturers and their channel partners work with Encover's service marketing and sales experts to transform services into a strategic competitive advantage by improving installed base visibility, streamlining the service contract lifecycle, and improving partner and customer loyalty. Encover's solutions are built upon a foundation of proven methodologies, best practices and its enterprise class service contract management application. Encover is driving millions of dollars in incremental services revenue for companies including Juniper Networks, Enterasys and Xerox. For more information on Encover, visit www.encover.com, or call 650-903-8700.

Encover is a trademark of Encover, Inc. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.