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Pittsburgh Post-Gazette Risk Diary Column.

By Don Hammonds, Pittsburgh Post-Gazette Knight Ridder/Tribune Business News

Feb. 5--WHO NEEDS A REAL PERSON WHEN THERE IS 'ABBY'? Would you buy a car from a "talking head?" You just might do so in the future if Downtown-based Eidoserve has anything to say about it. Eidoserve designs and develops virtual employees -- called avatars -- that basically are animated or real video talking heads that can perform a number of functions, such as scheduling appointments, pre-qualifying sales leads and answering customer questions. The firm has a number of clients, includin

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