Prosodie Interactive And LumenVox Announce Integration

Technology services provider Prosodie Interactive and speech tech provider LumenVox have announced the integration of the LumenVox Speech Engine into the suite of Prosodie Voice Solutions. The initial implementation, an inbound Survey Application, was designed to offer a more natural interface for participants than a DTMF (touch-tone) application and increase responsiveness and satisfaction.

www.prosodieinteractive.com and www.lumenvox.com

SmartReply Launches CRM Loyalty Messaging Platform

Voice and mobile messaging provider SmartReply has announced the launch of a CRM loyalty messaging platform designed to seamlessly integrate voice, mobile and e-mail channels and enable clients to give their customers a preferred choice medium through which they receive marketing messages. Companies can improve their speed and flexibility in executing their CRM initiatives while ensuring their messages remain targeted, relevant and delivered in their customer's most preferred manner.

www.smarlreply.com

Aprimo Announces On-demand Version Of Aprimo Marketing

Enterprise marketing management (EMM) provider Aprimo Inc. recently announced Aprimo Marketing Professional Edition, an on-demand software version of the company's EMM suite. Professional Edition offers small to medium-sized businesses an opportunity to improve marketing effectiveness with a solution previously available only to large companies. Delivered as a Webbased service, Professional Edition enables rapid deployment and faster time to marketing ROI; customers can go live in days.

www.aprimo.com

CRM Solutions Through VendorGuru.com Simplify Call Center Services

VendorGuru.com, a one-stop telephony and CRM resource for professionals, has released a customizable search database to help businesses improve their communications systems. For companies looking to reduce customer frustration and defection, search site VendorGuru.com now offers a customizable search database, presenting products related to CRM systems and telephony for call centers of various sizes. Businesses can also locate lead tracking, contact tracking, sales pipeline/forecasting analysis and other services.

www.vendorguru.com

Sage Software Introduces SageCRM v6

Sage Software has announced the latest version of its CRM solution, SageCRM v6, for small and mid-sized businesses. SageCRM was designed to deliver a rich and customizable suite of sales, marketing and customer support capabilities through a Web-based architecture that allows users to choose flexible deployment options including on-premises, on-demand and wireless. Version 6 introduces new user training tools including instructional feature tours and onscreen coaching, new data management features including expanded search queries and grouping functionality, and enhanced system administration capabilities.

www.sage.com

Level 8 Changes Name To Cicero

Level 8 Systems, Inc. has announced that its shareholders have approved a plan of recapitalization. Under the plan, shareholders authorized changing the company's name to Cicero, Inc.; authorized the board of directors to effectuate a reverse stock split; increased the authorized common stock of the company; converted existing preferred stock into a new Series A-1 preferred stock of Cicero, Inc.; and converted more than $6.5 million of debt to equity. Cicero's solution was designed to provide rapid and seamless integration of disparate systems on end-user desktops. It is a non-invasive desktop integration product for contact centers and government agencies to improve the use of technology, enhance customer service, streamline business processes and reduce costs.

www.ciceroinc.com

Compiere Announces New Offerings For Open-Source ERP And CRM

Compiere, Inc., a provider of opensource business applications, has announced new support offerings for companies using its open-source enterprise resource planning and customer relationship management application. Compiere offers a three-tiered support model to meet the needs of its customer base ranging from small to medium-sized enterprises to large corporations across a variety of industries including retail, logistics, distribution, manufacturing and professional services.

www.compiere.com

Kana Launches Integrated On-Demand Suite

Multichannel customer service solutions provider Kana has announced the availability of an integrated suite of ondemand customer service solutions. Based on KANA's on-premise applications, the KANA OnDemand suite was designed to deliver the enterprise-class security, reliability and performance required for high-volume customer service operations, as well as the traditional benefits of a software as a service solution, including lower total cost of ownership, more rapid implementation and faster time-to-value. Organizations can deliver more efficient and consistent managed services across all channels, including e-mail, chat, call center and Web self-service.

www.kana.com