Happy Birthday to the USA!
Independence is one of the greatest treasures for small business owners. Here's a fine tribute to our flag.
Independence is one of the greatest treasures for small business owners. Here's a fine tribute to our flag.
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BootCamps
You’re going to have to craft a customer experience that’s going to meet or exceed my expectations. That experience should have at least the following components.
I've learned a lot of lessons, a few of them the hard way, with this change in economy. As a business owner, changing with the times is critical. These are the tips I've learned - I hope they can help your company as well.
Happy Friday!
After my two two recents posts on the Active Greeting Standard (Jos A Bank Flunks The Active Greeting Customer Service Standard and More On The Active Greeting Customer Service Standard) I received an e-mail from Renee who asked: I have a question after reading your articles. I just wonder how would you define greeting parts if the business is an E-commerce(online shop)? Do you have any suggestions for this part? I am dealing in this field and I want to learn more from you. Great question, Renee.
What's next now that Google's entering late childhood?
Want to turn your customers into committed partners? John Jantsch explains how.
These 10 business owners enjoy awesome views the rest of us can only dream of.
The emerging "super credit score" and what it means for your ability to borrow.
There's no such thing as "consumer" electronics anymore, reports Harry McCracken from CES 2012.