Business Editors

CINCINNATI--(BUSINESS WIRE)--March 18, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, today announced the availability of the Convergys Settlement Suite. Convergent service providers can use the Settlement Suite to process complex commerce and content settlement transactions, manage partner settlement relationships, and deploy revenue safeguards.

The Settlement Suite pre-integrates Convergys' sophisticated billing, complex rating, mediation, and settlement capabilities in a comprehensive, highly flexible, and scalable application suite. The suite is designed to manage commerce, content, global roaming, and interconnect partnerships efficiently.

Established and emerging operators can apply Convergys' Settlement Suite to perform complex multiparty wholesale rating, billing, and invoicing based on actionable partner agreements maintained by the rating platform. The suite also collects, translates, correlates, and verifies commerce or content usage, coordinates and distributes usage between partners and the network and rating platform, and communicates revenue information to partner platforms, including end-to-end revenue assurance.

Pre-integrated for rapid and cost-effective deployment, the Settlement Suite can operate as a stand-alone solution or it can be integrated with Convergys products, third-party systems, or legacy billing platforms through standard application programming interfaces (API). The Settlement Suite supports both pre- and post-paid advanced wireless, wireline, IP, and cable and broadband services.

"Our Settlement Suite provides the foundation for a total partner management solution for our clients, giving them the control and flexibility they need to manage business relationships better and process diverse and often complex transactions," said Bob Marino, President of Convergys Information Management Group. "With Convergys' Settlement Suite, operators are well-positioned to bring new offerings to market quickly and cost-effectively and proactively manage the settlement transactions that affect their key partner relationships."

The Settlement Suite reflects Convergys' ongoing commitment to developing applications that help convergent service providers optimize revenues and comprehensively manage partner transactions. With the Settlement Suite, operators can manage the numerous and strategic partnerships that will characterize the deployment of next-generation services and the emergence of new business models.

Based on Convergys' innovative next-generation framework, the Settlement Suite is the first application suite introduced as part of Convergys' expanded global products and services portfolio announced last November. The Settlement Suite builds upon key capabilities of Convergys' Geneva(TM) Active Revenue Management and Mediation Manager application modules.

Convergys' product line of highly scalable end-to-end billing products, application modules, and pre-integrated application suites enables communication providers to create fully integrated billing and customer care environments that are highly adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative next-generation framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.)