Helped by increased spending on HR outsourcing and by a healthy recovery in the HR consulting markets, the Western European HR services market has witnessed a welcome return in confidence that has extended into the first half of 2004.
The European human resource business process outsourcing (HR BPO) market in particular continues to attract new service providers with IT services and business process expertise. Contracts awarded to IBM by Procter & Gamble, to EDS by Infineon, and to ACS by General Motors Europe have resulted in significant numbers of European employees