ICT Group Announces Strategic Alliance WithNextlink.

LANGHORNE, Pa.--(BUSINESS WIRE)--Jan. 14, 1999--ICT GROUP, INC. (NASDAQ: ICTG), a multinational provider of call center teleservices, announced today that it has established a strategic alliance with NEXTLINK Interactive, under which ICT GROUP and Nextlink will offer each other's call processing

products and services bundled as a single-source call processing solution for existing and prospective customers, and develop joint products and services. Nextlink provides interactive communications services that use interactive voice response, voice recognition, Internet and related technology.

John J. Brennan, chairman and CEO of ICT GROUP, said, "This alliance enables both our companies to offer a wider range of telecommunications services and products, and generate incremental sales and support revenues."

David Runge, president of NEXTLINK Interactive, said, "The synergies created in combining live operators with interactive voice response applications create an exciting one-stop-shopping place for both Nextlink Interactive and ICT GROUP customers."

Kathy Campbell, ICT GROUP's Vice President - Client Services, said, "This alliance is an outgrowth of our contractual relationship as a preferred provider to JC Penney, which was seeking to outsource its Internal Lateral Voice Response function and has chosen Nextlink Interactive as its supplier. We are pleased to have assisted in bringing Nextlink together with JC Penney and look forward to the benefits of our new alliance."

Established in 1991 as a creator of nationally recognized interactive voice response (IVR) solutions, NEXTLINK Interactive is a subsidiary of NEXTLINK Communications (NASDAQ: NXLK), a telecommunications company founded by Craig McCaw, providing outsourced phone- and Internet-based automated response, information gathering systems and electronic commerce for its client companies and government entities. NEXTLINK Interactive systems enable customers to receive information, seek assistance, order products and services, leave verbal messages and benefit from a host of other capabilities that enhance the relationship between customers and companies.

ICT GROUP, an independent provider of call center teleservices for sales, marketing and customer care, employs more than 375 professionals in management, sales, systems and operations and approximately 4,500 telephone sales and customer service representatives as well as research interviewers. The company manages 34 call centers in 9 states, Europe and Canada, from which it supports outbound calling for domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information media, energy and hospitality industries.

In addition to its corporate staff, ICT GROUP's sales and marketing divisions as well as its market research division are headquartered in Langhorne, PA. ICT GROUP has sales offices in Philadelphia, PA; Chicago, IL; Miami, FL; Stamford, CT; Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland. Existing facilities conducting international operations are located in Miami, FL; Dublin, Ireland; London, England, and in the Canadian provinces of New Brunswick and Nova Scotia.

To learn more about ICT GROUP, visit the company's web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements which are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," or "plans," or similar expressions. For such statements, ICT GROUP, Inc., claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 1997, and other documents filed by ICT GROUP with the Securities and Exchange Commission.