Demos available online.

A series of computer-based training programs will provide companies with practical, time-effective methods to develop employee skills--root cause analysis, process mapping, and failure mode and effects analysis--to improve business processes and systems.

The Root Cause Analysis tool helps employees identify and evaluate problems, and prevent them from happening again.

Other computer-based training tools in the series include:

* Process mapping to improve business results by understanding how business processes work together;

* Failure M