Call center software
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1. eTelescript Web-based call center software solution
released by Digisoft.
Digisoft Computers Inc., a manufacturer of a PC-based call center, predictive dialer and CRM software solution, has unveiled ... (PERIODICAL ARTICLE)
2. Web-based call center software.
Designed to maintain central control of a virtual call center, eTelescript provides the flexibility to maximize the potential ... (PERIODICAL ARTICLE)
3. Taiwanese telecom firm to market CosmoCom call-center software
Chunghwa Telecom Co. Ltd. Data Communications Branch (CHT-D), a Taiwanese provider of data communications services, is offering its ... (PERIODICAL ARTICLE)
4. Phone conversations converted to email with Phone 2
PC-Call Center.
From Konexx, provider of voice recording solutions, comes Phone 2 PC-Call Center, an interface that connects a telephone ... (PERIODICAL ARTICLE)
5. Tandem-Harris develop new call center
software.
Tandem Computers Inc. says it will join forces with Harris Corp.'s digital telephone systems division to develop software ... (PERIODICAL ARTICLE)
6. Lucent To Buy Call Center Software And Systems
Provider.
To expand its call center product portfolio and step into the fast- growing area of customer relationship management ... (PERIODICAL ARTICLE)
7. Music to call center manager's ears: software
distribution reduces...
Managed care call centers are facing extraordinary customer service, IT and economic challenges because of the emergence of ... (PERIODICAL ARTICLE)
8. What Technology Do You Need for Your In-House Call Center?
Be sure to research hardware, software, and the network. (ARTICLE)
9. When Should You Outsource Your Call Center Services?
Getting help with calls may benefit your business seasonally, or all the time. (ARTICLE)
10. Call-Center Combo
Convergys, a provider of call-center software and services to cable operators and other industries, announced a definitive agreement ... (PERIODICAL ARTICLE)
11. Making the first call count: Utah health sciences
center uses knowledge...
Physicians, nurses and other healthcare professionals expect from their computer systems what patients expect from them: absolute accuracy, ... (PERIODICAL ARTICLE)
12. The benefits of distributing the call
center.
In the olden days, they called them "boiler rooms." Call center employees were hearty (and underpaid) souls who ... (PERIODICAL ARTICLE)
13. The Benefits Of Distributing The Call Center
In the olden days, they called them "boiler rooms." Call center employees were hearty (and underpaid) souls who ... (PERIODICAL ARTICLE)
14. THE RACE IS ON FOR WEB INTEGRATION IN CALL CENTER
SOFTWARE MARKET.
Like everything else these days, call centers are heading for the Web. Call centers are moving away from ... (PERIODICAL ARTICLE)
15. Workforce management software: A mission-critical call center component
As call centers become more technically complex and agents become more specialized, staffing becomes an increasingly critical issue. (PERIODICAL ARTICLE)
16. What Technology Do You Need for Your In-House Call Center?
This overview describes the technology components that you will need -- and may want -- in order to ... (GUIDE ARTICLE)
17. When Should You Outsource Your Call Center Services?
Businesses outsource many other services, so should this be considered differently? Depending on the project, outsourcing may be ... (GUIDE ARTICLE)
18. Check Compatibility When Choosing Call Center Hardware
The biggest potential challenge in establishing your own call center is ensuring that the technology you purchase is ... (GUIDE ARTICLE)
19. New Capabilities in Contact Center Technology
Not all of today's contact center capabilities are new; what's new about call-center technology is the ability for ... (ARTICLE)
20. GREENLAND CORPORATION INSTALLS CISCO INTELLIGENT CALL
CENTER SYSTEM.
Greenland Corporation (OTC Bulletin Board: GLCP) has installed a Cisco Systems, Inc. (Nasdaq: CSCO) (www.cisco.com) first of a ... (PERIODICAL ARTICLE) | |
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