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Call Center CRM Solutions

Latest Issue: 11/01/2000

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1. Cisco e-mail manager Version 4.0 With the ability to rapidly access information, select and buy goods and services through the Internet, e-customers are not willing to wait very long for ... (PERIODICAL ARTICLE) 2. Mid-market communications solution from Shoreline Shoreline Communications Inc. has identified what it believes are three major concerns of mid-market enterprises: a single voice platform that will grow with the business; ... (PERIODICAL ARTICLE) 3. Hermes Pro Interactive Suite: VOCALCOM Hermes Pro Interactive Suite VOCALCOM Paris, France Ph: +33 55 31 30 50 Fx: +33 55 37 30 51 Web site: http://www.vocalcom.com Price: With 48 ... (PERIODICAL ARTICLE) 4. Comprehensive customer interaction management (CIM) solution powers entergy Power is often something people take for granted. They don't give it much attention, but rather assume it will always be there. However, without it, ... (PERIODICAL ARTICLE) 5. Outbound technologies routing products Editors Note Multimedia channels of communication notwithstanding, the telephone retains a prominent place in today's customer interaction and relationship management toolkit. As evidenced by the ... (PERIODICAL ARTICLE) 6. Getting more from your marketing campaigns with interaction management... In day's world of one-to-one marketing, permission marting and the many personalized marketing strategies flooding corporate America, it seems appropriate to reevaluate the technology foundation ... (PERIODICAL ARTICLE) 7. Second-generation technology will unleash the global potential for... With so much hype focused on the potential of the Internet to transform commercial relationships in the past year, it's easy to forget that the ... (PERIODICAL ARTICLE) 8. Globalizing E-support: Avoiding the headaches, reaping the rewards When you compare the costs between supporting customers via a call center and via the Web, it's clear why so many companies have adopted e-support ... (PERIODICAL ARTICLE) 9. Can the Internet bring back the village market? Part II In Part I of this article, we examined the benefits and intimacy of the old village market and also some of the shortcomings brought about ... (PERIODICAL ARTICLE) 10. Vertical's integrated CRM solutions for the small/office business As you have either read in these pages or experienced firsthand, the physically complex, hardware-heavy technology that required significant investment of capital and resources put ... (PERIODICAL ARTICLE)
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