Call Center CRM Solutions

Dear Valued Readers: Almost all companies are talking about CRM/CIM, but few are getting it right so far,...

HEADNOTE Only 3.5 Percent Of -All Sites Surveyed Have Acceptable E-Mail Service The customer service Grinch may be...

Increasingly savvy e-customers are beginning to embrace the latest technologies, including personal digital assistants and other WAP-enabled wireless...

As you have either read in these pages or experienced firsthand, the physically complex, hardware-heavy technology that required...

In Part I of this article, we examined the benefits and intimacy of the old village market and...

When you compare the costs between supporting customers via a call center and via the Web, it's clear...

With so much hype focused on the potential of the Internet to transform commercial relationships in the past...

In day's world of one-to-one marketing, permission marting and the many personalized marketing strategies flooding corporate America, it...

Editors Note Multimedia channels of communication notwithstanding, the telephone retains a prominent place in today's customer interaction and...

Power is often something people take for granted. They don't give it much attention, but rather assume it...

Hermes Pro Interactive Suite VOCALCOM Paris, France Ph: +33 55 31 30 50 Fx: +33 55 37 30...

Shoreline Communications Inc. has identified what it believes are three major concerns of mid-market enterprises: a single voice...

With the ability to rapidly access information, select and buy goods and services through the Internet, e-customers are...