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Packetized voice: It's the software, stupid!
By:Audin, Gary
Publication: Business Communications Review
Date: Sunday, September 1 2002
Subject: Software, Telephones, Quality control
Location: United States
Publication: Business Communications Review
Date: Sunday, September 1 2002
Subject: Software, Telephones, Quality control
Location: United States
HEADNOTE
Sure, end users need to prepare for packetized voice and converged networks. But the vendors also need to change, particularly how they approach software issues.
Here's what some of the leading router vendors say about software:
* At Juniper's first-ever worldwide analyst meeting, CTO Prodeep Sindu had this to say about high-reliability router software: "Technologically, we don't know how to do this. Software is complex. You cannot anticipate all future situations."
* In an interview with Jim Duffy published in a recent "View from the Edge" newsletter (Network World, May 30, 2002), Roland Acra, VP and GM of Cisco's Internet Routing group, agreed with Sindu's perspective. "Software continues to be imperfect," Acra said. "Even if the software is rock solid, you want to minimize dependence [on a single system] and also to protect against human error. We're certainly shooting for not having the need for it [redundant systems], but we also want to be realistic."
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